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After I create an invoice for a customer, I need to enter a deposit for the job.

When I go to Add/Edit Customer Payment, I try to create the payment. When I select Pay Selected Invoices, nothig happens.. the payment is not applied.

Although the payment shows up in Existing Payments, it is not applied to the invoice and does not show up in Quickbooks. I then get a conflict error.

 So I just realized that the invoice itself is not syncing. I can create estimates and sales orders, but for some reason invoices are not working.

The conflict error (with personal info removed):

QuickBooks returned an error when adding/modifying a accInvoice record. The error was: Object "8000003E-1298053553" specified in the request cannot be found. . The Request was: <?xml version="1.0" encoding="windows-1252" ?> <?qbxml version="8.0" ?> <QBXML><QBXMLMsgsRq onError="stopOnError"><InvoiceAddRq requestID="qx_1"><InvoiceAdd defMacro="TxnID:Invoice105874432"><CustomerRef><ListID>8000000D-1305770483</ListID></CustomerRef><ARAccountRef><ListID>8000003E-1298053553</ListID></ARAccountRef><TxnDate>2011-05-18</TxnDate><BillAddress><Addr1>Greg XXX</Addr1><Addr2>1 Birch Cres</Addr2><City>XXX</City><PostalCode>XXX</PostalCode></BillAddress><IsPending>0</IsPending><DueDate>2011-05-18</DueDate><IsToBePrinted>0</IsToBePrinted><IsToBeEmailed>0</IsToBeEmailed><IsTaxIncluded>0</IsTaxIncluded><InvoiceLineAdd defMacro="TxnLineID:Invoice204718336"><ItemRef><ListID>8000001E-1302226127</ListID></ItemRef><Quantity>1.00000</Quantity><Rate>100.00000</Rate><ServiceDate>2011-05-18</ServiceDate><SalesTaxCodeRef><ListID>80000006-1292620837</ListID></SalesTaxCodeRef></InvoiceLineAdd></InvoiceAdd></InvoiceAddRq></QBXMLMsgsRq></QBXML>

Hi SpaScapes,

SpaScapes:

QuickBooks returned an error when adding/modifying a accInvoice record. The error was: Object "8000003E-1298053553" specified in the request cannot be found. . The Request was: <?xml version="1.0" encoding="windows-1252" ?> <?qbxml version="8.0" ?> <QBXML><QBXMLMsgsRq onError="stopOnError"><InvoiceAddRq requestID="qx_1"><InvoiceAdd defMacro="TxnID:Invoice105874432"><CustomerRef><ListID>8000000D-1305770483</ListID></CustomerRef><ARAccountRef><ListID>8000003E-1298053553</ListID></ARAccountRef><TxnDate>2011-05-18</TxnDate><BillAddress><Addr1>Greg XXX</Addr1><Addr2>1 Birch Cres</Addr2><City>XXX</City><PostalCode>XXX</PostalCode></BillAddress><IsPending>0</IsPending><DueDate>2011-05-18</DueDate><IsToBePrinted>0</IsToBePrinted><IsToBeEmailed>0</IsToBeEmailed><IsTaxIncluded>0</IsTaxIncluded><InvoiceLineAdd defMacro="TxnLineID:Invoice204718336"><ItemRef><ListID>8000001E-1302226127</ListID></ItemRef><Quantity>1.00000</Quantity><Rate>100.00000</Rate><ServiceDate>2011-05-18</ServiceDate><SalesTaxCodeRef><ListID>80000006-1292620837</ListID></SalesTaxCodeRef></InvoiceLineAdd></InvoiceAdd></InvoiceAddRq></QBXMLMsgsRq></QBXML>

If you look at the underlined text above you can see that the object with the id 8000003E-129805355 is between the <ARAccountRef> tags meaning that this issue is most likely related to the AR Account you selected for this invoice. It could be the you selected the incorrect AR Account or an AR Account that no longer exists in QuickBooks.

-Michael