Method Community

I think I am missing something simple.  I am using Enterprise v11, and I have set up a custom field in the "Additional Info" section for the Customer.  This field is entitled "Industry."  In Method, this field now shows up in the list of Customer fields to be added to a screen.  I drag it to the screen, publish it, and it shows up on the screen for the customers in Method.  Unfortunately, the data from within the field isn't coming over from QuickBooks.  How do I enable that field to sync data? 

s.white,

If you enter a value into that field in Method is it getting synced over to QB? What kind of custom field is it(What is set for What kind of data)?

-Michael

 No it is not syncing in either direction.  If I go to Customize >> Tables/Fields >> Customer Table >> Edit Fields, the field type is listed as Text, and Field Size is 31.

s.white,

What type of field is it in QuickBooks? Have you tried a full sync? Do you have any other custom fields from QB? Do they sync?

-Michael

Hi Michael - to close up this forum post, just know that there was no actual issue with the QB custom fields after all!  We had just changed our Method password, which caused the integration engine password to be reset.  I realized after your suggestion to do a full sync that NOTHING was syncing.  Thanks for your help.

s.white-

I am glad to hear that it is working now.

-Michael