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Already Existing Items & Customers

Last post 10-11-2011 9:32 AM by Method_Michael. 3 replies.
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  • 10-09-2011 5:10 PM

    Already Existing Items & Customers

    Reply Contact

    I've found now with a few items and customers I've tried creating, that once I try to save them, they say they already exist in my QB file.


    I've checked my QB file and found no trace of any of it.  Ideas?

  • 10-10-2011 8:15 AM In reply to

    Re: Already Existing Items & Customers

    Answer
    Reply Contact

    One easy way to confirm if the name already exists or not is to use our Import/Export tool to export the Contacts table and Item table and take a good look at the FullName field for both. The name could be in use on the Method side which is preventing it from being used again.

    The Import/Export tool can be found within your Method account by going to Customize>>>Integration Tools.

    Need more help? Ask us about Method consulting services.

    Valbon Shabani
    Director of Education
    Method Integration Inc.
    Toll Free: 1.888.925.6238 ext. 715
    Local and overseas: 416.847.0400 ext. 715
    Fax: 416.640.6027
    E-mail: valbon@method.me
    Website: http://www.linkedin.com/in/valbon

  • 10-10-2011 3:02 PM In reply to

    Re: Already Existing Items & Customers

    Reply Contact

    Nice. So I confirmed that they don't exist in Method.  However, when I try to save them, it still says they already exist.  Again though, they're not in QB either.  ??

  • 10-11-2011 9:32 AM In reply to

    Re: Already Existing Items & Customers

    Reply Contact

    cpitts-

    Can you email me the names of the customers or items you are trying to add and enable MethodSupport on your account so I can take a look?

    -Michael

    Michael Melo
    Product Manager
    Method Integration Inc.
    Website: http://www.method.me
    LinkedIn: http://www.linkedin.com/in/MichaelMelo
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