Method Community

Today I had one user who encountered a 403 code whenever he tried to load the invoice tabbed screen in Field Services. The screen is default QX no. 404, I believe.  No problems on the Customer Center side, where I have a custom screen.

I logged in under his account and had no issues on my computer. We rebooted, flushed cache and the problem still persisted.

He's using Win7, IE, not sure what flava.

???

Richard Martyniak

Richard-

Are you using QXO or Method Field Services? If you are using QXO you will need to post on their forums.

Has that user tried a different browser? Is this still happening today?

-Michael

Method Field services. I'll find out at our meeting later today if he's still having issues, and if others are as well.

update: all other users have reported repeated instances of this. They say they have to log out and wait 20 mins or so. I have not reproduced this on my desktop, nor has my office staff using desktops. This has only been on laptops/netbooks using 3G modems.

Noone has tried another browser as of yet, nor has it reproduced yet today. Though, they don't often go into the FS>Invoices screen.

Am i not supposed to have the QX screens when I use Method Field Services?

Richard

 This is happening again with the same user. I've instructed him to flush cache and also to try a different browser.

But is anyone else having sim issues?

Richard Martyniak

I'd like to have a look at this issue on your account, could you email me at c.ridgway@methodintegration.com and provide me with more details on which user this is happening to, which browser and if it's just the invoices tab.  I reviewed my field service pages and there's no issue that I can see.  This sounds like an problem with the computer or browser he's using.  If at all possible, ask him to try Chrome or FireFox as an alternate.

~C