Method Community

We are having trouble with the payment portal. When customers login using their email addresses they cannot select the payment type (i.e. - Visa, Mastercard, etc). There is a box that says "Payment Type" but only the words "credit card" appear there. How can we fix this so that customers can choose their payment method? Some customers are getting error messages when attempting to pay online. 

Thanks,

Aaron

Aaron-

What exactly is the error message that they are getting?

The payment types are populated from what you have setup under Customize > My Account > Payment Gateways

-Michael

I am not quite sure about the error message but I know that it wouldn't allow certain customers to pay. One customer was using AMEX and it said it couldn't processes their card. As I logged in to check it I noticed that the the drop down to select a card type just says "credit card" it doesn't have any other selections available. Also, from what I can see, it doens't have any other drop downs available under the Customize tab either. I don't know where to go to fix this. If I click on Payment Gateways it looks as though the only thing a customer can see is the payment gateway name and nothing else. It only gives me an option for "default payment method" but I don't want a default payment method. I want customers to be able to choose which card or payment type there are entering. 

Thanks,

Aaron

Aaron

Is your merchant account setup to receive AmEx?  You'll need to check with intuit merchant services.

Intuit support is saying that there are no known issues with their portals and that they only provide the portal. Also, the problem I am seeing is on the Method part of the portal, not the intuit website. I have included a screenshot of the problem. As you can see, when a customer attempts to select a method of payment (i.e. - a type of card) all they get are the words "Credit Card". We need them to be able to select the type of card they are using for payment. Intuit is saying that this is not something they have control over. I am now stuck in the middle of a finger pointing war. (sigh) 

Aaron

 Aaron-

I would need the error message to be able to better troubleshoot this issue.

As far different payment types you will just need to add multiple payment gateways under Customize > My Account > Payment Gateways.

If you wanted it to show Visa, Mastercard and AmEx, you would create 3 payment gates with the Payment Gateway Name reflecting the card type so in this case Visa, Mastercard and AmEx. This will make it so that those 3 show up in the payment type drop down. You can use the same connection ticket for all 3.

-Michael

Ah! I was unaware that I needed to add a gateway for each card type. My intuition told me that one gateway for all of our customers would be the way. Anyways, it looks like I fixed it. I will chime in again if something breaks. 

Thanks,

Aaron

so I followed your instructions above, even re coppied the token from intuit directly and i continue to get these errors

Can't seem to get the screen shot to show up on the post but it shows up on my computer...?

MisterBill-

You can email the screenshot directly to me using the email listed in my signature.

-Michael

MisterBill-

The message you are getting: "ERROR Status code:10401 Severity:ERROR Description of Error: The request to process this transaction has been declined" is straight from Intuit Merchant services it basically means for one reason or another the Credit Card was declined. Method sent the information to the payment gateway and the payment gateway returned that error.

-Michael