Method Community

Hi there!

I have a small problem. This is second time today that my lead form just goes AWOL while I am still designing it :-(

I create a "standard" web to lead form with advanced options... then when i get to the step where i edit some field descriptions (and i don't change or use any functions etc, basically just hiding some fields with defaults & changing some descriptions). Then the screen stops loading with just a finish & back button, when i press either it gives me a whole list of fields that is "invalid" & that they will be removed.

After that looks like the whole form is "gone". Cant even go back into the menu & redo certain steps as it skips from step 1 to step 6 :-( (Screen shot attached)

Your help will be greatly appreciated :-)

Hi Peet,

I wanted to know if this is still happening in your form. I also wanted to know that if you click on the "Menu" link at the top right hand side of the wizard, you will see a menu displaying all of the steps that are involved within the wizard where you can select a specific step from the wizard and go to that specific screen. 

I hope that this helps.

Ronen

Hi Method Team,

I also had a similar problem. I tried several different ways to build a web-to-lead form, and was only successful when I created the most basic, automatic version. If I edited the fields at all, I was been able to get as far as step 8 only once by click through the "Next" buttons, and that time when I first tried to update a caption got the same error as follows. I typically now (with different initial settings) can reach step 7, and on clicking "Next" am given the error: 

It then appeared that all my Customer Table selections and ordering were gone! Highly unsettling. I re-entered everything, then went to the Menu link in the top right as suggested above, and was able to jump from my completed step 2 directly to step 8 with no errors, where I was this time able to edit the caption fields. Everything looks ok now, but this was far from intuitive and something funny is going on there. Now to test the rest of the operation!

Cheers,

Philip

Follow-up: I was able to successfully implement the form, but not able to edit it after the fact.

What I'm finding is that whenever I load an existing web-to-lead form, or start one from scratch, when I click back to Step 2, the Customer table is unselected and all the choices are gone. It's possible to put them back in and jump to step 8 to edit, but I'll have to start from scratch and not make any mistakes the first time through. Frustrating. Any tips or solutions? This shouldn't be so hard.

Hi Philip,

I'm assuming you're using Google Chrome correct? We've seen strange caching issues with Google Chrome, whereas other browsers work fine, e.g. Firefox, IE, etc. There's already been a ticket created for the strange web form behaviour on Google Chrome so I'll add you as an example. In the mean time please use a different browser such as Firefox or IE. *Note: Your webform which is no longer editable will need to be re-created as this strange caching issue essentially "broke" the webform.

- Ashur

Hi Ashur,

I did start out using Google Chrome (with many problems -- but only on this web-to-lead form within Method, everything else seems ok), but eventually switched to Safari and that may be the reason for my partial success. I may have initiated some form attempts in Chrome before switching to Safari, which I'm sure compounded my problems.

HOWEVER, I have spent another lost couple of hours just now creating the form from scratch in Safari, encouraged in thinking it might be just a problem with Chrome. I'm disappointed to report that I got all the way to the bottom of the Step 8 table with all my edits, clicked finish, and received a proper screen detailing 2 errors (if it matters, fields should be required to use them in a formula). On clicking edit on those fields to try to correct the problem, I apparently lost my cache again, and was sent back to step 2 with all my information lost --- again. 

I guess I will try Firefox next, as you mention it by name, but am disappointed it's not just Chrome. You should at least put a temporary warning on the Web-to-Form screen of which browsers are supported, so others don't have to lose a work day as I just did. Ok, back to it, from scratch again since presumably my newest attempt is "broken" too.

-Philip

Another update: I've attempted on Firefox now as well, and same error produced between Steps 7 & 8. 

Are you sure this is a browser issue?

In Firefox, I was able to re-enter the customer table information just once and follow through to the end to produce a working form. I've been able to go back and edit a bit as well, so Firefox is certainly working the best of the bunch, and I'm not having problems with it anymore. I didn't do anything special in between, such as browser or system restart, so still not sure what happened and am keeping any future form edits to a minimum just in case...

-Philip

Hi Philip,

Just got an update from our dev team advising that the issue should be resolved. I haven't experienced the problem in Safari but this fix should resolve it nonetheless. I've been playing with web forms today and so far everything seems fine but I haven't done extensive testing. Let me know if you come across any issues.

- Ashur