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I have tried preforming the recommended actions and I still cannot open the document.

Any advice would be much appreciated! Thanks!

JmeShu-

Can you give me the steps you are taking to view the document?

Are any of the screen customized?

If you sign out and sign back in can you then see that customers document?

-Michael

Michael,

I am just going to the customer's profile and clicking on the documents tab and then I click on a pdf icon. That's when I am redirected the an error page.

I am not sure if any of the screens are customized or not.

Even when I sign in and out the document is still not viewable.

Jamie

Jamie-

Can you enable MethodSupport under Customize > Users by checking Active for MethodSupport and email me your Method account name along with one customer who is having this issue so I can take a look?

-Michael

 Michael -

Those settings have been changed. Our Method account name is xxxxxx(Removed by Method for security reasons ) and a couple of customers I am having trouble viewing documents with are Baer Glass, and A & K Glass. Let me know if you need any more information.

Jamie

Jamie-

I will look into this and get back to you, I also removed the company account name from your post for security reasons.

-Michael

Jamie-

The issue looks to be caused because the files you uploaded have a '&' in the name. I was able to duplicate this on my own Method account. You can disable MethodSupport now.

I will look into this issue and follow up, the quickest fix is to remove the '&' from any file you are trying to upload.

-Michael

Michael,

The Baer Glass account doesn't have any "&" symbol in it, however it is not working. We have other accounts that are also having this problem. It seems the documents are viewable some of the time and not viewable other times. Thank you for your help!

Jamie

Jamie-

I have tried several time to duplicate this issue outside of situations with & and at the moment have not been able to.

The Baer Glass example you mentioned works for me.

What browser are you using for this?

-Michael

 Michael,

That is one of the accounts that sometimes the documents show and sometimes they don't. We are using Internet Explorer 9.

Jamie

Jamie-

I still have only been able to duplicate this on files with & in the name. Once I let you know that the fix for file names with & is out, test it again and see if the issue is resolved.

-Michael

 Hi Jamie-

If you switch to the April version of Method this issue should be resolved. You can switch to the April(Stage) version from the bottom of the Method login forum.

-Michael