Method Community

We have QuickBooks hosted on terminal services with approx 30 users. Our users can choose between 20 different company files.

I had installed Method Engine on all the users - syncing works fine.

The problem is we're getting a lot of Excpetions and Error screens - Quickbooks shuts down in the middle. 

Is Method capable of running in this kind of envorinment?

Nick

@warren_nickus

I have some quick questions for you 

On your Terminal Server, are you running multiple QB files concurrently (multiple files at the same time)?

Can you provide me with the steps to produce these errors and getting QB to shut down?

Yes, multiple QB files concurrently. 

Nothing special, just an error pops out and closes QuickBooks.

I read online that you tested Method on Terminal Services environment through different providers? Did you also test a scenario as I described on the top?

Nick

Thanks Nick for the quick response.

The Method Integration Engine will respond to the first QB company file that was open which has ties to a Method account.  In other words, if only one of the QB company files is set up to sync with Method that is the QB company file the MIE will look at. If they are both set up to sync with Method it will stay connected to the first that was open.

Please let me know if I can be of further assistance.

Ted, I think you misunderstood me.

What happens if User1 has QB File #1 opened and User 2 has QB File #2 open. Both users are connected via Terminal Services to the same physical machine.

Nick

Nick, thank you for the clarification.

I will get back to you shortly on this case

Ted - 

Another update - When we install Method Sync Engine on the admin user for some reason it’s not working on the other users.

Its working fine on the admin user but on all the other users (standard and other admins) we're getting a message when opening QuickBooks: "There was an error launching the Method Integration Engine. Please make sure there is only one link for the Method Integration under Start > Programs, and that is labeled exactly as "Method Integration Engine for use with QuickBooks".

Needless to say, even if we put a shortcut in that location, the Sync Engine won't start.

Now, if I install the Engine on that specific user independently we will start getting those QuickBooks errors (Unhandled Exceptions and other red errors). 

Nick

I believe that the reason you are having issues, is due to permissions on non-admin users, and you might need to install the sync engine to each individual profile.

Furthermore, I have confirmed that we do not provide any level of support for Terminal Server setup. If the install works fine on an administrator profile, with Full permission, then here is where our support will stop. Unfortunately you will need to determine to root cause of the problem with your other users.

These types of issues require that you need to be able to debug which specific directories and folders needs to have permissions set properly and also ensure that the click-once install does not fail.  

You can can find more information on similar cases HERE 

Nick

We have additional steps to help you manually install the sync engine using MSI vs Click Once. Please email me for the procedure. If these steps still does not help you resolve the issue, then you will have to debug the issue yourself