Method Community

Hi Method Team,

I found a wierd problem that happens only rearly - I'm looking at a customer's shipping address in Method. All the information is nicly entered in all fields, Ship To (3 Lines), City, State and Zip.

In QuickBooks I see the information Duplicated for some reason - I already tried to sync it mutliple times.

So this is the information in Method:

In the Ship To field:

Company #1

Nick

323 5th Ave

City: NY

State: NY

Zip: 10000

In QuickBooks I get:

Company #1

Nick

323 5th Ave

NY, NY 10000 NY, NY 10000

Any ideas?

Nick

I had something similar happen to me, but it wasn't a Method issue. Was this customer already in QB when you accessed their data in Method? If so, check the customer shipping information in QB... If the City/State/Zip are written in the fourth ship-to line as well as their designated fields, then you may have the same problem. 

Our QB users used to enter shipping addresses for customers straight into the QB Invoice, as opposed to the popup ship address window, which has specific fields designated for City, State and Zip.When our QB users would enter shipping addresses into the Invoice, the City/State/Zip information wasn't placed in those fields, but rather ended up as one of the ship-to lines. 

The reason that extra City/State/Zip line wouldn't show up in Method is because Method only shows the first 3 ship-to lines, whereas QB gives you room for 4 (or 5? I can't remember). I claim that if you added the 4th shipaddressline to your Method screen, it would have the City/State/Zip written on it.

@warren_nickus

This looks like an isolated case becasue I am not able to re-produce it on my side. I will conatct you directly to examine the issue further.