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Web-to-lead error message

Last post 05-23-2012 8:41 AM by Anonymous. 6 replies.
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  • 05-11-2012 2:56 PM

    Web-to-lead error message

    Getting this error message. Any suggestions? 

     

    Your client had encountered an error with web form CustomWebForm. This may be due to incorrect setup of the web form. The error encountered was: The array of insertion fields you have provided contains a field name more than once. Please make sure each MethodAPIInsert call contains a unique value for each item in the arrInsertFieldsArray array.



    The request string contained following values: tzId=Pacific+Standard+Time
    ScreenResolutionWidth=1920
    ScreenResolutionHeight=1200
    oid=YCLrAKcbDfbuxIsssxvQaTbknV5gFRuSbmaGcUpI3%2f8%3d
    retURL=http%3a%2f%2f
    formName=CustomWebForm
    Email_Step2=chris.jones%40animalelement.com
    AnimalsOwned_Step2=Dog
    BillAddressAddr1_Step2=4265+Marina+City+Drive+suite+703
    BillAddressCity_Step2=Marina+del+Rey
    BillAddressCountry_Step2=United+States
    BillAddressPostalCode_Step2=90292
    BillAddressState_Step2=CA
    CompaniesReped_Step2=Platinum
    Education_Step2=6th+grade
    Employment_Step2=Doctor
    EventsAttend_Step2=Petting+zoo+weekly
    Goals_Step2=World+domination
    Notes_Step2=Notes%2c+blah%2c+blah
    RidingEvents_Step2=Merry-go-round+horse
    Phone_Step2=4047848766
    Name_Step2=Chris+Jones
    submit_web_form=Submit
    TimeZoneRouterUrlReferrer=http%3a%2f%2fwww.animalelement.com%2fdealerform.html
    CommunityServer-UserCookie3922=mra%3dThu%2c+05+Apr+2012+11%3a20%3a13+GMT
    ASP.NET_SessionId=0qque4arot3h3k3elg33ph5t
    Global.MIURL=AnimalElement1%3d7JW%2fk9QW4xPylGiOccV%2fAM7VcVM72Ps24hXlMcwODTc%3d
    Global.MIURL=AnimalElement1%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d
    Methodinnertabpref=3
    %2fapplication-library.aspx=
    %2fwhat-is-method.aspxfirsttimeload=1
    %2fwhat-is-method.aspx=
    __utma=111802904.1229492979.1325791712.1336164421.1336431555.55
    __utmc=111802904
    __utmz=111802904.1329864466.27.4.utmcsr%3dgoogle%7cutmccn%3d(organic)%7cutmcmd%3dorganic%7cutmctr%3d(not%2520provided)
    Global.MethodCookie=Database%3d9tfhrjYvMxvSGgUiR31pww%3d%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26FavoriteLocation%3dYSOu%2faA3%2fwuo0qUkUN%2bhvg%3d%3d
    AnimalElement1.MethodCookie=LoginIDUnique%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26Database%3d9tfhrjYvMxvSGgUiR31pww%3d%3d
    %2fself-service-documentation.aspx=
    ALL_HTTP=HTTP_CACHE_CONTROL%3amax-age%3d0%0d%0aHTTP_CONNECTION%3akeep-alive%0d%0aHTTP_CONTENT_LENGTH%3a724%0d%0aHTTP_CONTENT_TYPE%3aapplication%2fx-www-form-urlencoded%0d%0aHTTP_ACCEPT%3atext%2fhtml%2capplication%2fxhtml%2bxml%2capplication%2fxml%3bq%3d0.9%2c*%2f*%3bq%3d0.8%0d%0aHTTP_ACCEPT_CHARSET%3aISO-8859-1%2cutf-8%3bq%3d0.7%2c*%3bq%3d0.3%0d%0aHTTP_ACCEPT_ENCODING%3agzip%2cdeflate%2csdch%0d%0aHTTP_ACCEPT_LANGUAGE%3aen-US%2cen%3bq%3d0.8%0d%0aHTTP_COOKIE%3aCommunityServer-UserCookie3922%3dmra%3dThu%2c+05+Apr+2012+11%3a20%3a13+GMT%3b+ASP.NET_SessionId%3d0qque4arot3h3k3elg33ph5t%3b+Global.MIURL%3dAnimalElement1%3d7JW%2fk9QW4xPylGiOccV%2fAM7VcVM72Ps24hXlMcwODTc%3d%3b+Methodinnertabpref%3d3%3b+%2fapplication-library.aspx%3d%3b+%2fwhat-is-method.aspxfirsttimeload%3d1%3b+%2fwhat-is-method.aspx%3d%3b+__utma%3d111802904.1229492979.1325791712.1336164421.1336431555.55%3b+__utmc%3d111802904%3b+__utmz%3d111802904.1329864466.27.4.utmcsr%3dgoogle%7cutmccn%3d(organic)%7cutmcmd%3dorganic%7cutmctr%3d(not%2520provided)%3b+Global.MethodCookie%3dDatabase%3d9tfhrjYvMxvSGgUiR31pww%3d%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26FavoriteLocation%3dYSOu%2faA3%2fwuo0qUkUN%2bhvg%3d%3d%3b+AnimalElement1.MethodCookie%3dLoginIDUnique%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26Database%3d9tfhrjYvMxvSGgUiR31pww%3d%3d%3b+Global.MIURL%3dAnimalElement1%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d%3b+%2fself-service-documentation.aspx%3d%0d%0aHTTP_HOST%3awww.methodintegration.com%0d%0aHTTP_REFERER%3ahttps%3a%2f%2fwww.methodintegration.com%2fmethod%2fTimeZoneRouter.aspx%0d%0aHTTP_USER_AGENT%3aMozilla%2f5.0+(Windows+NT+6.1%3b+WOW64)+AppleWebKit%2f536.5+(KHTML%2c+like+Gecko)+Chrome%2f19.0.1084.36+Safari%2f536.5%0d%0aHTTP_ORIGIN%3ahttps%3a%2f%2fwww.methodintegration.com%0d%0a
    ALL_RAW=Cache-Control%3a+max-age%3d0%0d%0aConnection%3a+keep-alive%0d%0aContent-Length%3a+724%0d%0aContent-Type%3a+application%2fx-www-form-urlencoded%0d%0aAccept%3a+text%2fhtml%2capplication%2fxhtml%2bxml%2capplication%2fxml%3bq%3d0.9%2c*%2f*%3bq%3d0.8%0d%0aAccept-Charset%3a+ISO-8859-1%2cutf-8%3bq%3d0.7%2c*%3bq%3d0.3%0d%0aAccept-Encoding%3a+gzip%2cdeflate%2csdch%0d%0aAccept-Language%3a+en-US%2cen%3bq%3d0.8%0d%0aCookie%3a+CommunityServer-UserCookie3922%3dmra%3dThu%2c+05+Apr+2012+11%3a20%3a13+GMT%3b+ASP.NET_SessionId%3d0qque4arot3h3k3elg33ph5t%3b+Global.MIURL%3dAnimalElement1%3d7JW%2fk9QW4xPylGiOccV%2fAM7VcVM72Ps24hXlMcwODTc%3d%3b+Methodinnertabpref%3d3%3b+%2fapplication-library.aspx%3d%3b+%2fwhat-is-method.aspxfirsttimeload%3d1%3b+%2fwhat-is-method.aspx%3d%3b+__utma%3d111802904.1229492979.1325791712.1336164421.1336431555.55%3b+__utmc%3d111802904%3b+__utmz%3d111802904.1329864466.27.4.utmcsr%3dgoogle%7cutmccn%3d(organic)%7cutmcmd%3dorganic%7cutmctr%3d(not%2520provided)%3b+Global.MethodCookie%3dDatabase%3d9tfhrjYvMxvSGgUiR31pww%3d%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26FavoriteLocation%3dYSOu%2faA3%2fwuo0qUkUN%2bhvg%3d%3d%3b+AnimalElement1.MethodCookie%3dLoginIDUnique%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26Database%3d9tfhrjYvMxvSGgUiR31pww%3d%3d%3b+Global.MIURL%3dAnimalElement1%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d%3b+%2fself-service-documentation.aspx%3d%0d%0aHost%3a+www.methodintegration.com%0d%0aReferer%3a+https%3a%2f%2fwww.methodintegration.com%2fmethod%2fTimeZoneRouter.aspx%0d%0aUser-Agent%3a+Mozilla%2f5.0+(Windows+NT+6.1%3b+WOW64)+AppleWebKit%2f536.5+(KHTML%2c+like+Gecko)+Chrome%2f19.0.1084.36+Safari%2f536.5%0d%0aOrigin%3a+https%3a%2f%2fwww.methodintegration.com%0d%0a
    APPL_MD_PATH=%2fLM%2fW3SVC%2f1%2fROOT%2fMethodWebForms
    APPL_PHYSICAL_PATH=C%3a%5cMethodData%5cMethodWebForms%5c
    AUTH_TYPE=
    AUTH_USER=
    AUTH_PASSWORD=
    LOGON_USER=
    REMOTE_USER=
    CERT_COOKIE=
    CERT_FLAGS=
    CERT_ISSUER=
    CERT_KEYSIZE=128
    CERT_SECRETKEYSIZE=2048
    CERT_SERIALNUMBER=
    CERT_SERVER_ISSUER=C%3dUS%2c+O%3dGeoTrust+Inc%2c+OU%3dSee+www.geotrust.com%2fresources%2fcps+(c)06%2c+CN%3dGeoTrust+Extended+Validation+SSL+CA
    CERT_SERVER_SUBJECT=OID.2.5.4.15%3dPrivate+Organization%2c+OID.1.3.6.1.4.1.311.60.2.1.3%3dCA%2c+SERIALNUMBER%3d6146601%2c+C%3dCA%2c+S%3dOntario%2c+L%3dToronto%2c+O%3dAlocet+Incorporated%2c+OU%3dAlocet+Incorporated%2c+CN%3dwww.methodintegration.com
    CERT_SUBJECT=
    CONTENT_LENGTH=724
    CONTENT_TYPE=application%2fx-www-form-urlencoded
    GATEWAY_INTERFACE=CGI%2f1.1
    HTTPS=on
    HTTPS_KEYSIZE=128
    HTTPS_SECRETKEYSIZE=2048
    HTTPS_SERVER_ISSUER=C%3dUS%2c+O%3dGeoTrust+Inc%2c+OU%3dSee+www.geotrust.com%2fresources%2fcps+(c)06%2c+CN%3dGeoTrust+Extended+Validation+SSL+CA
    HTTPS_SERVER_SUBJECT=OID.2.5.4.15%3dPrivate+Organization%2c+OID.1.3.6.1.4.1.311.60.2.1.3%3dCA%2c+SERIALNUMBER%3d6146601%2c+C%3dCA%2c+S%3dOntario%2c+L%3dToronto%2c+O%3dAlocet+Incorporated%2c+OU%3dAlocet+Incorporated%2c+CN%3dwww.methodintegration.com
    INSTANCE_ID=1
    INSTANCE_META_PATH=%2fLM%2fW3SVC%2f1
    LOCAL_ADDR=192.168.100.236
    PATH_INFO=%2fMethodWebForms%2fsubmit.aspx
    PATH_TRANSLATED=C%3a%5cMethodData%5cMethodWebForms%5csubmit.aspx
    QUERY_STRING=tzId%3dPacific%2520Standard%2520Time%26ScreenResolutionWidth%3d1920%26ScreenResolutionHeight%3d1200
    REMOTE_ADDR=76.89.157.97
    REMOTE_HOST=76.89.157.97
    REMOTE_PORT=63408
    REQUEST_METHOD=POST
    SCRIPT_NAME=%2fMethodWebForms%2fsubmit.aspx
    SERVER_NAME=www.methodintegration.com
    SERVER_PORT=443
    SERVER_PORT_SECURE=1
    SERVER_PROTOCOL=HTTP%2f1.1
    SERVER_SOFTWARE=Microsoft-IIS%2f7.0
    URL=%2fMethodWebForms%2fsubmit.aspx
    HTTP_CACHE_CONTROL=max-age%3d0
    HTTP_CONNECTION=keep-alive
    HTTP_CONTENT_LENGTH=724
    HTTP_CONTENT_TYPE=application%2fx-www-form-urlencoded
    HTTP_ACCEPT=text%2fhtml%2capplication%2fxhtml%2bxml%2capplication%2fxml%3bq%3d0.9%2c*%2f*%3bq%3d0.8
    HTTP_ACCEPT_CHARSET=ISO-8859-1%2cutf-8%3bq%3d0.7%2c*%3bq%3d0.3
    HTTP_ACCEPT_ENCODING=gzip%2cdeflate%2csdch
    HTTP_ACCEPT_LANGUAGE=en-US%2cen%3bq%3d0.8
    HTTP_COOKIE=CommunityServer-UserCookie3922%3dmra%3dThu%2c+05+Apr+2012+11%3a20%3a13+GMT%3b+ASP.NET_SessionId%3d0qque4arot3h3k3elg33ph5t%3b+Global.MIURL%3dAnimalElement1%3d7JW%2fk9QW4xPylGiOccV%2fAM7VcVM72Ps24hXlMcwODTc%3d%3b+Methodinnertabpref%3d3%3b+%2fapplication-library.aspx%3d%3b+%2fwhat-is-method.aspxfirsttimeload%3d1%3b+%2fwhat-is-method.aspx%3d%3b+__utma%3d111802904.1229492979.1325791712.1336164421.1336431555.55%3b+__utmc%3d111802904%3b+__utmz%3d111802904.1329864466.27.4.utmcsr%3dgoogle%7cutmccn%3d(organic)%7cutmcmd%3dorganic%7cutmctr%3d(not%2520provided)%3b+Global.MethodCookie%3dDatabase%3d9tfhrjYvMxvSGgUiR31pww%3d%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26FavoriteLocation%3dYSOu%2faA3%2fwuo0qUkUN%2bhvg%3d%3d%3b+AnimalElement1.MethodCookie%3dLoginIDUnique%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d%26UserName%3drBqJMN9D6XdR3MyZSLfxow%3d%3d%26Database%3d9tfhrjYvMxvSGgUiR31pww%3d%3d%3b+Global.MIURL%3dAnimalElement1%3dT3HeuxU8oMavNWdf63weONY9J%2fPq4PY9eRkXPpPF9tM%3d%3b+%2fself-service-documentation.aspx%3d
    HTTP_HOST=www.methodintegration.com
    HTTP_REFERER=https%3a%2f%2fwww.methodintegration.com%2fmethod%2fTimeZoneRouter.aspx
    HTTP_USER_AGENT=Mozilla%2f5.0+(Windows+NT+6.1%3b+WOW64)+AppleWebKit%2f536.5+(KHTML%2c+like+Gecko)+Chrome%2f19.0.1084.36+Safari%2f536.5
    HTTP_ORIGIN=https%3a%2f%2fwww.methodintegration.com



    XML contained following values:
    lt;keys
    gt;
    lt;key name="Email_Step2" fieldPosition="1" isRequired="true" maxLength="1023" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Email" formula="" hidden="false" rows="1" field="Email" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="chris.jones@animalelement.com" TzID="" /
    gt;
    lt;key name="AnimalsOwned_Step2" fieldPosition="2" isRequired="false" maxLength="512" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Animals Owned" formula="" hidden="false" rows="1" field="AnimalsOwned" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="Dog" TzID="" /
    gt;
    lt;key name="BillAddressAddr1_Step2" fieldPosition="3" isRequired="false" maxLength="41" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Address" formula="" hidden="false" rows="1" field="BillAddressAddr1" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="4265 Marina City Drive suite 703" TzID="" /
    gt;
    lt;key name="BillAddressCity_Step2" fieldPosition="4" isRequired="false" maxLength="31" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="City" formula="" hidden="false" rows="1" field="BillAddressCity" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="Marina del Rey" TzID="" /
    gt;
    lt;key name="BillAddressCountry_Step2" fieldPosition="5" isRequired="false" maxLength="31" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Country (blank for US)" formula="" hidden="false" rows="1" field="BillAddressCountry" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="United States" TzID="" /
    gt;
    lt;key name="BillAddressPostalCode_Step2" fieldPosition="6" isRequired="false" maxLength="13" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Postal Code" formula="" hidden="false" rows="1" field="BillAddressPostalCode" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="90292" TzID="" /
    gt;
    lt;key name="BillAddressState_Step2" fieldPosition="7" isRequired="false" maxLength="21" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="State / Province" formula="" hidden="false" rows="1" field="BillAddressState" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="CA" TzID="" /
    gt;
    lt;key name="CompaniesReped_Step2" fieldPosition="8" isRequired="false" maxLength="512" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Other companies you've been a rep for." formula="" hidden="false" rows="1" field="CompaniesReped" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="Platinum" TzID="" /
    gt;
    lt;key name="Education_Step2" fieldPosition="9" isRequired="false" maxLength="255" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Education" formula="" hidden="false" rows="1" field="Education" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="6th grade" TzID="" /
    gt;
    lt;key name="Employment_Step2" fieldPosition="10" isRequired="false" maxLength="255" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Employment" formula="" hidden="false" rows="1" field="Employment" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="Doctor" TzID="" /
    gt;
    lt;key name="EventsAttend_Step2" fieldPosition="11" isRequired="false" maxLength="255" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Events you've attended" formula="" hidden="false" rows="1" field="EventsAttend" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="Petting zoo weekly" TzID="" /
    gt;
    lt;key name="Goals_Step2" fieldPosition="13" isRequired="false" maxLength="255" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Goals" formula="" hidden="false" rows="1" field="Goals" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="World domination" TzID="" /
    gt;
    lt;key name="LeadSource_Step2" fieldPosition="15" isRequired="false" maxLength="-1" dataType="Dropdown" txtDefaultValue="" ddlDefaultValue="Web" chkDefaultValue="false" fieldLabel="Lead Source" formula="" hidden="true" rows="" field="LeadSource" ddlValues="Advertisement,Employee Referral,External Referral,Other,Partner,Public Relations,Seminar - Internal,Seminar - Partner,Trade Show,Web,Word of mouth" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="LeadSource" isRequiredByDefault="false" value="Web" TzID="Pacific Standard Time" /
    gt;
    lt;key name="LeadStatus3_Step2" fieldPosition="16" isRequired="false" maxLength="50" dataType="Dropdown" txtDefaultValue="" ddlDefaultValue="Not Contacted" chkDefaultValue="false" fieldLabel="Lead Status3" formula="" hidden="true" rows="" field="LeadStatus3" ddlValues="Contacted,Contract Sent,Contract Signed,Dead,Need Contract Sent,Not Contacted,Order Placed" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="LeadStatus3" isRequiredByDefault="false" value="Not Contacted" TzID="Pacific Standard Time" /
    gt;
    lt;key name="Notes_Step2" fieldPosition="17" isRequired="false" maxLength="4095" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Notes" formula="" hidden="false" rows="5" field="Notes" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="Notes, blah, blah" TzID="" /
    gt;
    lt;key name="RidingEvents_Step2" fieldPosition="18" isRequired="false" maxLength="512" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Riding Events" formula="" hidden="false" rows="1" field="RidingEvents" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="Merry-go-round horse" TzID="" /
    gt;
    lt;key name="Phone_Step2" fieldPosition="19" isRequired="true" maxLength="21" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Phone" formula="" hidden="false" rows="1" field="Phone" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="false" value="4047848766" TzID="" /
    gt;
    lt;key name="Name_Step2" fieldPosition="20" isRequired="true" maxLength="41" dataType="Text" txtDefaultValue="" ddlDefaultValue="" chkDefaultValue="false" fieldLabel="Name" formula="" hidden="false" rows="1" field="Name" ddlValues="" table="Customer" isDropDownThatBecameATextbox="false" dropdownFromTable="" isRequiredByDefault="true" value="Chris Jones" TzID="" /
    gt;
    lt;/keys
    gt;

  • 05-22-2012 12:04 AM In reply to

    Re: Web-to-lead error message

    Anyone? 

  • 05-22-2012 10:31 AM In reply to

    Re: Web-to-lead error message

    Can I confirm this is still happening?

    ~C 

  • 05-22-2012 11:31 AM In reply to

    Re: Web-to-lead error message

    Yes, it's still happening. 

  • 05-22-2012 4:44 PM In reply to

    Re: Web-to-lead error message

    Can you test a few things for me...

    Please go through the steps to create the form and test it inside Method - the last step, step 9 shows you how the form is going to look.  Does everything look right here?  Are you able to add an entry from here?  If so then there might be an issue with the HTML on your site.  

    Are you working with custom fields?  Is this is a stock web to lead form without any modification?

    Could you enable Method Support in your account by going to the tab Customize > Users then check the box to activate Method Support.

    ~C

  • 05-22-2012 4:55 PM In reply to

    Re: Web-to-lead error message

    I can see the form in Step 9. If I fill it out there's no way to submit it on that page because there's no submit button. 

    Yes, I'm using custom fields. Turning on access for tech support now. 

  • 05-23-2012 8:41 AM In reply to

    Re: Web-to-lead error message

    Hi cjonesy20,

    I had a quick look into your account and I can see that you're using custom fields on this form.  We don't offer free support when resolving issues after customization.  We can offer paid consulting which is free if the bug is found to be on our end, otherwise the session is billed.

    Please let me know if you would like a technical support specialist to contact you.

    ~C

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