Method Community

 I am having an issue when adding a new contact to new or existing customer. I fill in all the appropriate fields but when I try to save the contact, it gives me this error "Full name is a required field and is currently blank. Please close and re-open this pop-up to load the contacts Full Name". I have tried everything possible, changing names, using just first and/or last, re-opened, re-logged, etc. I am not sure what is wrong or what I could be doing wrong. Sometimes in a few days it resolves itself and sometimes it does not. Does anyone have any suggestions as to what I need to do to correct this. Thank you!

I have a screen shot of the error if I need to post it - thanks again!

Sheri

SWH:

I am having an issue when adding a new contact to new or existing customer.

Just a couple of questions, are you using a custom screen to add this contact?  How are you accessing the popup for the Add / Edit Contacts?  Are you able to duplicate this error using the stock screens?

~C

I am having the same exact issue - I am not using a custom screen and I am accessing the Add/Edit Contact popup by opening my Lead, then going to Contacts and Add Contacts...

MLDV:

I am having the same exact issue

To fix this issue you'll need to close the Add/Edit Contacts page and load it again.  This popup should say, Add / Edit Contacts For (your parent contact's name) - if you don't see your parent contacts name at the end then you'll need to close and re-open the popup.  The error message you get is a good thing, it prevents you from adding an orphaned contact.  Closing and reopening this popup will usually fix this error message but if the issue persists please post back.

~C 

It is only happening for the Lead I am working on - I just tried it with other Leads and the Parent Company info is there.  When I open the pop-up for this particular Lead, the Parent Company displays for about a second and then disappears.

MLDV:

When I open the pop-up for this particular Lead, the Parent Company displays for about a second and then disappears.

There was a bug identified here but it has since been fixed in the July release of Method.

~C