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error message when inputting new leads

Last post 06-06-2012 11:04 AM by Anonymous. 1 replies.
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  • 06-05-2012 6:55 PM

    error message when inputting new leads

    Reply Contact

    I'm getting an error message when i put in new leads into my crm. Here it is:
    Since QuickBooks Online does not support an active/inactive status for customers, you cannot set this customer to inactive. Can you tell me why I'm getting this message for new leads?


    Donna Stutts, CEO
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  • 06-06-2012 11:04 AM In reply to

    Re: error message when inputting new leads

    Reply Contact

    Donna Stutts:
    Can you tell me why I'm getting this message for new leads?

    How are you putting your leads into Method?  This message is correct because you can't make a customer inactive in Method.  I've only been able to hit this error message when I edit a customer and click the Customer Is Active checkbox under the Additional Info tab section then hit save.  Can you tell me what steps you're taking to get this message?

    ~C
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