Method Community

Hi there,

I was wondering if anyone could provide any tips on how to integrate with my phone system so that when a call comes in, the customer's record is pulled up automatically like a screen pop. My voip service has a feature where, each time a call comes in, their server can send an notification by sending an http request to some url and including the phone numer or caller ID. For example, it could send a post to http://methodintegration.com/method/someurlhere.aspx?search={callerid}  where the phone number is populated into the {}'s. 

Any tips on how to achieve this integration? Would it be possible to have an external service set some "last call from" variable and then have a button that you can click to search for the contact using whatever was last stored in this variable?

Thanks,

Jake

kinetixjake:

For example, it could send a post to http://methodintegration.com/method/someurlhere.aspx?search={callerid}  where the phone number is populated into the {}'s.

You can't directly call a screen and pass variables through like you're trying - you could build something through our API to acheive this but it would be a little more complicated than posting to a URL.

kinetixjake:

Any tips on how to achieve this integration?

We currently support an app with this feature called YouRang and work is underway to integrate Method with Vocalocity.

~C

Hi Chad,

Okay thanks. We've seen vocalocity but unfortunately, while they do have a mac version of their desktop software, they seem to only be releasing new plugins for windows. It would be fantastic if you could convince them to develop an integration that works on macs too, since Method is cross platform.

Thanks,

Jake

@Jake - I just took a quick look at Vocalocity's site and they seem to have a desktop application for Mac.  Check it out.

http://desktop.vocalocity.com/

Danny

Hi Danny,

I am aware however the desktop app doesn't do much on its own without "plugins" (which allow it to connect to third party systems like Outlook, Salesforce, etc...). Lately Vocalocity has only been making Windows versions of new plugins they have been releasing, so Mac users haven't been getting any new functionality.

Thanks,

Jake

@Jake - I've just reached out to them directly so let me see what I can find out for you about the plug-in they are creating for Method. 

@Jake - I just received confirmation from the Vocalocity team that their desktop widget will support Mac when it is released.  :)

Danny

Awesome, thanks! That is very exciting,  any ETAs? 

No idea since the project is totally in the hands of Vocalocity team but I do not they are very motivated to get this released.  Might help if you reach out to them and ask. :)

Danny