Method Community

Greetings all!

I did a Verify and Rebuild Sunday Sept.30th of our companies Quickbooks 11 file. Afterwards I left Method up as usual to synch that night . It is currently not able to do a full synch. It is synching most changes however and gets through a large part of the process. After it gets through a lot of the process QB throws an unrecoverable error and shuts down. Any advice on this matter would be greatly apreciated.

Thank You.

NeilRick:

Any advice on this matter would be greatly apreciated.

Hi NeilRick,

Since this is a sync engine error this would be covered under free support.  Please call us at 1-888-925-6238 option 2 for support and I can help you work through this.  

If you wanted some steps to try and clear this up on your own try the following:

1. First up, do you have any conflicts?  Go to the QuickBooks tab then the Resolve Conflicts tab link, make sure you clear out any conflicts here - this can affect the sync.
    
2. If the above didn't work I recommend dropping your transaction history to sync with down to a very small number and increase it only after you get a full sync to finish.  To adjust this setting login to your Method account and click the QuickBooks tab then the Synchronize tab link.  Scroll to the bottom of the page and change the drop down for transaction history to 7 days then try running a full sync.  If that doesn't help watch the sync engine as it's running and if you notice QuickBooks crash at a certain transaction type, note the type and go back to the synchronize screen.  Under transaction history there's a link to show options per transaction type - click this and scroll to the transaction type that had a problem, set this to none for now.  Try the sync again.  If it works then you can go back and adjust the transaction type history back to default.  

~C