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BIG ISSUE: Error on Display Settings Tab Link

Last post 12-11-2012 3:43 PM by Blake C. 10 replies.
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  • 12-11-2012 3:07 PM

    BIG ISSUE: Error on Display Settings Tab Link

    I'm experiencing errors when trying to save my Display settings. Specifically, I've been toggling on/off 'Enable Debug Tracing' all afternoon while adding a new feature. For some reason, now I'm getting an error when attempting to turn off debug tracing. Also, it seems my color and font settings have changed as well.

    Anyone else seeing this? It just started a few minutes ago.

    Blake C
  • 12-11-2012 3:09 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    When clicking 'Save Settings' on the Display settings page. I'm getting this error: "There was an unexpected error. Please contact your Method Administrator".

    Blake C
  • 12-11-2012 3:13 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Debug Tracing is stuck in the 'on' position. The screen I've been working on doesn't even load now, for some reason. WTF?

    Blake C
  • 12-11-2012 3:15 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Oh, that's YOU!  :)

    We're seeing issues on our end too.

    One minute....

  • 12-11-2012 3:22 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Answer

    Think you are up.....still checking...

  • 12-11-2012 3:22 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Heh.

    I logged out, rebooted, got back in....all's good now. What gives?

    Blake C
  • 12-11-2012 3:27 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Okay, source of the problem. The db table that holds the style information had a "tiny integer" column for the Recordid.  What looks silly on our side is that the code is removing and inserting on each save, rather than an update. You must been saving so many times in there (probably using debug trace) that did what nobody has every done before: you maxed out the size of the tinyint column. 

    It's bad code on our side. What we did was change it to be an "integer" size, so its much bigger.

    Problem, though is that we lost any custom style setting. Would you like us to restore a backup and copy and paste the style back in for you from your old settings?

    Paul

  • 12-11-2012 3:33 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Hahahaha....okay. I get it.

    Actually it appears my style settings are just fine so there doesn't appear to be anything wrong.

    Thx

    Blake C
  • 12-11-2012 3:34 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Dang Tiny Integers

    Blake C
  • 12-11-2012 3:37 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    Dang is right. But the fault on this lies completely with us. It's an obscure problem - but it was caused by a coding decision made years ago that was proven to be a poor one.

    You lit up our alerts, so we were already investigating before you posted.

    Really sorry for the panic on this one.

    Paul

  • 12-11-2012 3:43 PM In reply to

    Re: BIG ISSUE: Error on Display Settings Tab Link

    No problem. Thanks for the quick response. Glad I could help with the QA.

    Blake C
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