Method Community

My customers are syncing to QB online but my Invoices are not. When I do a sync I'm getting a message saying there are Invoice conflicts.

They type says Addition and the message when I click on more info says:  

Recommendation: use the Clear option.

There is no field information for this record. This can occur when the conflict is a sync failure alert, or when the record in the table no longer exists.

I have another method account that works fine.  I tried copying the invoice screen from that account and I still get the conflicts.

Please help. Thanks.

Hi swm023,

Can you please provide us with the exact message or a screenshot you see in the conflict section located on the Quickbooks tab > Resolve Conflict tablink .

- Sam.

this is the exact message

Recommendation: use the Clear option.

There is no field information for this record. This can occur when the conflict is a sync failure alert, or when the record in the table no longer exists.

Hi swm023,

Can you please provide the message that appears below the row and not from the More Info section. An example of the error message we require is attached below : 

QuickBooks Online requires an Item to be specified for each line item on an invoice

I have an item specified for each line item on my invoices.  Is there a problem with the sync between my items in Method and QB? How can I fix that?

In the message is a RefNumber or RecordID mentioned? What I would suggest is having a look through your invoices for the date you got the conflict for to make sure all of them have items included and was deleted by accident.

- Sam.

There is no RefNumber in the message.  When I go to the Resolve Conflicts screen there is not RefNumber.  When I click on More Info there is not RefNumber either.

There is a RecordID in the table.  Just the RecordID for each invoice.  We had created a bunch of invoices months ago w/ Method that were never synced to QB.  Just yesterday we set up the QB link and got the error.  I went through and deleted all the invoices and tried again. Still getting the error.  On the Sync screen it says I have 4 Invoice Conflicts.  In Method, I only have a total of 2 invoices.  On the Resolve Conflict screen there are 12 records appearing in the table

Hi swm023,

You can click on the Clear button for both conflicts and perform a Full-Sync done through Tab:Quickbooks > Tablink : Synchronize > click on Sync now. 

- Sam