Method Community

Hello

have a couple of issues I'd like experts thoughts on.

1. If I create an invoice in method and someone in the office creates one direct in Quickbooks, at around the same time, we get duplicate invoice numbers - surely this should be impossible ? How long should it take for method to talk to quickbooks after creating invoice in method. How can we avoid this ?

2. If I create an invoice in method it does NOT calculate the tax correctly. When it talks to Quickbooks it then adjusts to the correct tax. This is a problem as method emails our customers an incorrect invoice !

example. Net value of £51.27. Method calculates 20% tax at £10.26 (that is wrong), when invoice gets to quickbooks it's corrected to £10.25 (that is right).

help please...

Hi,

For 1.   Yes you will get duplicate numbers in this instance if you allow Method to assign ref numbers.  This is because this number is attached to the RefNumber field which is not unique. If you were to change this number in Quickbooks to a number already in use, you might see an error similar to the following:

The best way to avoid this would be to have only Quickbooks assign the ref numbers.  This way, when an invoice is created in Method it will sync with Quickbooks.  Then Quickbooks will assign a ref number and sync this back over to Method.  Duplicates can be avoided as the only program assigning ref numbers will be Quickbooks.  You can find that setting under Quickbooks > Syncronize

For 2.  I tested this on my account using an item with a price of $51.27 and a tax at 20%. With the sync engine disconnected, Method calculates the tax to $10.25.  Can you verify the tax setting in Method?  You can find the tax setting in the item list in Method.  

- Adam

thanks for reply

1. I've disabled ref numbers in Method until all users switch to Method full-time

2. I've checked the tax setting, it's 20%. Just did a sales order in Method with Quickbooks disconnected. See screenshow below...

how is this possible ? As you know it should be £10.25 tax

What's showing under the tax column is the name of the tax item and not the actual value.  To find the value you can open the item in Method.  Go to the Quickbooks tab group > Lists tab > Item tab link.  Find the %20 item in the list and open it.  You should see something like this:

- Adam

Adam

I've already checked our tax rates and they are active at 20%.

I've updated my image above to highlight the problem - the tax total - it shows £10.26 , not £10.25

Clearly Method is rounding up when it shouldn't be - what's the solution here....

thanks

The basic functions of Method are the same across all accounts, and mine is not rounding up.  Could you email me your Method account name and enable the MethodSupport user?  You can do this by going to Customize > Users and checking the checkbox next to the MethodSupport user.

Thanks,

Adam

ok, done - you have mail...

Hi Miles,

I took a look and I think I found the invoice you are referring to. I need to do some additional testing as I broke down the math and it appears to be calculating the tax on an individual item level, causing tax on some items to round up to the nearest cent.  If this happens on two items, you'd end up with a one cent difference.  Method will apply the tax the same way as Quickbooks.  The invoice I found had the same extra cent value.  Could you confirm invoice 22339 is the same in Method as in your Quickbooks?

Thanks,

Adam

hi

invoice 22339 is the same in quickbooks.

Sales order 23201 is my example. When entered in method it had the incorrect tax as per above screenshot. When method synced with quickbooks it changed to the correct amount.

If we are using method then the whole sales order to payment process could take just 5 mins, meaning a client is incorrectly invoiced from method, pays the wrong amount and we have an accounting nightmare down the line.

It's Bank holiday in UK so I won't be back online until Tues...

Miles,

I've created a case for you and responded there.

- Adam