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How to make the case number higher

Last post 05-28-2013 3:11 PM by Anonymous. 1 replies.
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  • 05-28-2013 2:01 PM

    How to make the case number higher

    Instead of the case number starting with 1, I want to start with a lot higer number. How to I change that.

  • 05-28-2013 3:11 PM In reply to

    Re: How to make the case number higher

    Answer

    Hi rodsstuf, 

    Yes, you can start the case number at any specific number. 

    However, to do this, you will need to customize the stock Case screens & table. Currently, the case # is based off the Case table's RecordID. Therefore, to start a case at a specific number, you will need to add a new field in the table to store case #, i.e. CaseNumber. Afterwards, you will need to add a new case record in the table that will have the desired case number. Next, you will have to add some logic/calculations where any new cases will take the last recorded case # and add one to it. 

    If you need more assistance implementing this, I can put you in touch with a paid in-house consultant or you could look into our Method Solution Providers.

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