Method Community

Hi,

I'm finding that a handful of our customers that are having trouble logging into the Portal, are using a MAC (and I'm assuming Safari - but can't say for sure).  The error message they get is something like this:  

"Portal name was not specified in the URL - Please check the URL prvided and try again"

Any ideas?

Thanks.

Hey Suzanne,

We use Mac OS X as well and have been unable to reproduce this behaviour. Go to Customize > Portals > click Edit... next to the approrpiate portal and ensure that the Portal Name field is not blank. If it isn't then advise those customers to clear their browser history and try again.

Are you able to replicate this on your end? If so, please email me the Company Account name along with a number to reach you on.

- Ashur