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Hello,

I am having an issue with one of our accounts. After i i hit go to on the customer grid and it takes me to the edit customer screen, I receive an error saying Job Number does not support editing. Any idea why this might be happening?

Thank you

Hello Afrodite,

   Try regenerating the tables.  Go to Customize -> Tables/Fields and select the Customer table.  Click Finished Editing Fields to perform the regeneration.  You can try the same thing on the Contacts table and Entity table. I found the tip on another post on the issue here.

  Give us a call on the support line for further assistance. (1-888-925-6238 x2)  We can take a brief look and see if we can help.

- Greg

I have an update.  When regenerating tables, you will have to do it in a top-down hierarchial fashion.  The main parent table is Entity and has Customer as a child.  Then Contacts are linked to Customer.  Hence, go in the order Entity > Customer > Contacts when regenerating tables.

- Greg