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Customer export: This Name is already in use

Last post 05-30-2014 9:41 PM by fran. 1 replies.
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  • 05-30-2014 2:47 PM

    Customer export: This Name is already in use

    Reply Contact

    I have a client where I'm getting a bunch of these errors when trying to add or update customers:

        Save Warning: The Customer/Employee/Vendor/OtherName could not be sent to QuickBooks. This Name is already in use. Please edit the Name so that it is unique and save again.

    But, when I query their Customer table, there's no record that has the same name as the customer I'm trying to export.

    Is it possible there are records in the Customer table that I wouldn't see when trying to query for them? Or is there another table that I should be looking at? Or are there fields other than "Name" that I need to look at?


    Thanks,
    Robert

  • 05-30-2014 9:41 PM In reply to

    • fran
    • Top 25 Contributor
    • Joined on 02-07-2009
    • Mountain View
    • Posts 453

    Re: Customer export: This Name is already in use

    Answer
    Reply Contact

    Robert,

    Check the Entity table. In QB their is ONE table of names for customers, employees, vendors and other names and each name must be unique. 

    Hope that Helps. 

    Fran Reed
    FreedUp Solutions
    Intuit Solution Provider
    Advanced Certified Quickbooks ProAdvisor
    Advanced Method Solution Provider
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