Method Community

We have our Transaction History setting at 365 days (and have had mulitple full syncs since that value was set). However, our view of Invoices only goes back to Nov 30th. Under "Show options per transaction type" all transactions are set to Default. Is that Default value set by my 365 days value, or do I have to set a longer history for each transaction type?

If you have chosen to maintain transaction history for the past 365 days and each of the individual transaction types are set to default this should work.

Can you please provide MethodSupport access to this account in order to let us look into it?

Okay. I have to get in touch with Ryan anyway.

Valbon - You're up and running. I look forward to finding out about the resolution to the problem.

TogsTeam,

Using the access you provided, I am able to see Invoices from Jan-2009 currently in your account. Sort the Existing Invoices grid by date and scroll through the multiple pages.

The Sync options seem to be working as they should. Can you confirm?

Val

Yes, it seems to be working. I didn't realize that the list was unsorted (or sorted by some criteria I can't identify), so when I got to the end of the list and was looking at Nov09 transactions, I made a (faulty) assumption, apparently.