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Sync error with refund

Last post 01-06-2015 11:54 AM by Method_Chris. 1 replies.
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  • 11-25-2014 12:05 PM

    Sync error with refund

    I create a ReceivePayment record for $100, it syncs to QB and has the following data:

    RecordID: 20
    TxnID: 141-1416927432

    Then I create an ARRefundCreditCard record with a TotalAmount of $20 and an ARRefundCreditCardAppliedToTxn record with a TxnRecordID of 20 and a TxnType of 'ReceivePayment'.

    The records are all created ok in Method, but when it tries to sync to Quickbooks, I'm getting this error in "Resolve Conflicts":

    QuickBooks returned an error when adding/modifying a accARRefundCreditCard record. The error was: Object "141-1416927432" specified in the request cannot be found.
    . The Request was: <?xml version="1.0" encoding="windows-1252" ?> <?qbxml version="12.0" ?> <QBXML><QBXMLMsgsRq onError="stopOnError"><ARRefundCreditCardAddRq
    requestID="qx_1"><ARRefundCreditCardAdd><CustomerRef><ListID>8000001B-1416927211</ListID></CustomerRef><RefundFromAccountRef><ListID>80000025-1374196855</ListID>
    </RefundFromAccountRef><ARAccountRef><ListID>80000024-1372873729</ListID></ARAccountRef><TxnDate>2014-11-25</TxnDate><PaymentMethodRef><ListID>80000005-1372615751
    </ListID></PaymentMethodRef><RefundAppliedToTxnAdd><TxnID>141-1416927432</TxnID><RefundAmount>20.00</RefundAmount></RefundAppliedToTxnAdd></ARRefundCreditCardAdd>
    </ARRefundCreditCardAddRq></QBXMLMsgsRq></QBXML>

    Like the payment transaction can't be found, but it's definitely there in Quickbooks, and the TxnID seems to be correct, because when I create a refund for that transaction in Quickbooks, it syncs correctly up to Method and the ARRefundCreditCardAppliedToTxn shows that same value of "141-1416927432" in the TxnID column.

  • 01-06-2015 11:54 AM In reply to

    Re: Sync error with refund

    Hi. 

    First off, apologies for these troubles. 

    We have updated our Sync code in the last month or two, specifically around some payment bugs. Would you mind trying again and seeing if the error is resolved? 

    Thanks
    Chris 

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