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Method not syncing deleted Sales Receipts with QBO

Last post 12-16-2014 2:37 PM by Method_Justin. 1 replies.
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  • 12-16-2014 6:09 AM

    Method not syncing deleted Sales Receipts with QBO

    I'm not sure if anyone else is having this problem... I already have a support ticket open for it.  It's a bigger issue than it seems for us because we do dozens to hundreds of sales receipt transactions a day.

    I discovered that for about the past 2 months (still checking if it's more) if a staff person deletes a transaction because it's wrong, it does NOT sync with QuickBooks Online and remove the transaction from QBO.  This is very problematic because I now have a possible double entry for the same transaction.

    Because of this, I have to go back and reconcile all of my sales receipts in QBO against Method.  A very time consuming activity.  However, I have uncovered *thousands* of dollars in duplicate transactions which have falsely inflated my revenue.

    Anyone else have this issue?  Try making a sales receipt in Method, then sync, then delete it.  See if it removes it from QBO.  If it doesn't and you use Sales Receipts often, you have a big headache in front of you.

  • 12-16-2014 2:37 PM In reply to

    Re: Method not syncing deleted Sales Receipts with QBO

    Answer

    Hi Meghan,

    We're currently looking into this issue. It is a priority for us and we'll keep you posted as we progress toward resolution.

    - Justin

    Justin Henderiks
    Technical Sales Specialist
    Method Integration Inc.
    Toll Free: 1.888.925.6238
    Local and overseas: 416.847.0400
    Fax: 416.640.6027
    E-mail: j.henderiks@method.me
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