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My screen that I was editing is missing after I edited it and publish - saved and closed. It still shows up in the customization screen and all of the datat is still there but is blank when tab is selected???

The screen is poolsbypoyescreenID321.aspx

error message from method web site:

XML Parsing Error: no element found

Location: http://www.methodintegration.com/method/AccountPages/poolsbypoye/ScreenID321.aspx?Database=poolsbypoye&ScreenID=321&TabSelected=15&Role=Admin&ScreenResolutionHeight=1200&ScreenResolutionWidth=1920&ScreenAppAccountReference=&ScreenAppScreenIDReference=&LinkSelected=104&ScreenResolution=1920&ClientHeight=792&Prepender=81420100402061823&TimeZoneAdjustment=240&DaylightSavingsTime=true&Language=en-US

Line Number 1, Column 1:

 Hey Michael,

I think I might know what’s wrong. If you go to the screen list (located under customize) can you find your screen?

If you find it click on "View" and see if it shows correctly. If it does, close this window.  On your tabs(at the very top of the screen), right click and you should get a pop up message asking if you want to refresh. This will refresh your tab links and update the tabs with the new screen information.

If this doesn’t work, check the “Tabs” section also located under “Customize” and make sure you are pointed to your new screen.

let me know if this resolves your problem.

Thanks - I tried your fix and it failed. When the web page is loading after logging in the following message appears in the log-in page:

Re-generating Screen PBP Contracted Services....Please wait.

Ted Michael

 Another thing to try is go to your screen list, and click "edit" for the screen you created. Once the screen loads click on "Save & Close" and try to view the page again using your tab links.

This will republish the page for you, based on your error I think this is all you need to do.

Keep me posted.

Nope - still lost... We uploaded data matched to the screens we customized. Once the sreens were in place we edited the lable names. Would that cause this type of error? We have nearly 8 man hours invested in the custome screens. They still show up when you edit them - but will not publish...

Thanks

Ted

 Hey Michael,

Please contact your business consultant to have us look into your account more.

Thanks