Method Community

We have an online ordering portal and OnScreenLoad the Fullname is pulled from the portal user session and ParentFullname is pulled from the Entity table using the Fullname. These are placed into action results and used in further actions. This was all done by Method.

The problem is, I created text boxes to insert those values from the action results onto the screen, and nothing ends up being populated in them. All I'm using is an "Enter Value Into Field On Screen" action right after the action results are created from these retrieved values. And...nothing. Am I doing something wrong here?

I ask because I am trying to apply the correct (customer parent) tax code to invoices created in the portal, and this is the first step. The design by Method was wrong - it is using the tax codes from the Items. This results in invoices being created with incorrect tax codes, and they have to be changed one-by-one after the fact.

I do not think that I should have to pay again for fixing this, so I'm hoping someone can assist me.

Thank you.

Hi Mike,

Try using a Show Message action at the end of your onScreenLoad event to show the value directly from Session- Portal- Entity FullName. Also try showing the values from your Action Results in Show Message actions here. This can help you narrow down where the issue is, whether it's not pulling values from the Session or if it's not populating the Action Results correctly. You could also try doing this using a button on screen, so you don't have to refresh the screen to get it to run.

Hope this helps.

- Justin

Well, "show message" doesn't even work. I stuck an action at the bottom of the OnScreenLoad action set and no message is shown.

This is incredibly frustrating.

I have an urgent issue where our tax codes are being applied improperly. I have decent enough knowledge of the architecture that I know how and where the problem needs to be fixed. But nothing actually works

Hi Mike,

I see that Sales has created a case for this. A member of the team will reach out.

- Justin