Method Community

We're experiencing performance issues and investigating. We'll keep you posted when we have an update & appreciate your patience.

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We've seen some improvement in performance and are continuing to monitor. Thank you for your patience.

It still seems like there is an issue. It is taking twice as long (as normal) to use method.

We're experiencing performance issues and investigating. We'll keep you posted when we have an update & appreciate your patience.

Hi Method,

Please share some information/root-cause about this performance downgrade. I need it to explain my clients. Thanks.

Alex

Hello Alex,

There was a configuration issue in our network causing our load balancer to over-allocate traffic to high-use servers. Users who were directed to the high-use servers would have experienced performance issues. Once the configuration issue was detected and fixed, the load balancer was able to share the traffic to all servers equally.

Hopefully this gives you what you need to explain what happened to your clients.

Carmina

Thanks.

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