Method Community

I was working on a custom screen and had just added a new control. Got a message something about a duplicate control being added to the screen. Then this message popped up.

I am unable to open the screen to edit. What is the next step?

Hi Mahlon,

Have you performed all the usual troubleshooting steps?

- Sign out and back in

- Clear cookies and cached files

- Try in a private browsing window / incognito mode

- Try a different browser

If you activate the MethodSupport user and email me the company account name, I can try replicating the error on my end and investigating further. Alternatively you can give our support line a call at 1.888.925.6238 x2 or I can create a support case for you.

Please let me know how you would like to proceed.

-Audisho

Hi Mahlon,

I’m able to replicate this error on my end inside of your account as well. I created a copy of the screen to see if that would give you a work around, but the copy produced the same error. I’m going to have to create a ticket and have the development team investigate this further. I’ll keep you posted with any updates via this forum thread. Sorry for the inconvenience.

-Audisho

Hi Mahlon,

I received an update from our development team that this issue should be resolved after our next release. I’ll post back when this is available.

-Audisho

Hi Mahlon,

We pushed out an update today and this issue has been resolved. I have confirmed this myself, but please post back if you determine otherwise.

-Audisho