Method Community

I am trying to import pages from our old account to new account. I have about 20 pages of the (FieldService_ ) pages to import to my new account. I keep geting an error which I have attached. It looks like while the pages are the same the "app" has changed. How do I get around this without losing 20 plus pages of customization?

Hi thesolarguys,

Can you provide me with a full list of the screens that throw this error when copying? I’ll have to investigate if it is possible for us to “detach” the screen from the app, allowing you to copy it to Method.

-Audisho

Here is a list of the pages on my account I want to transfer. These are the names they are called in my account (thesolarguys). Thanks

FieldService_AddEditWorkOrder(BETA2)

FieldService_AddEditWorkOrder(HuperBETA3)

FieldService_Appointments

FieldService_Calendar(BETA)

FieldService_Calendar(Huper BETA2)

FieldService_CICHuperLeads

FieldService_Compensation(New)

FieldService_Consults

FieldService_CustomerInfo

FieldService_CustomerInfo(Admin)

FieldService_Customers(BETA_V3)

FieldService_Customers(Huper)

FieldService_Dashboard(BETAV4)

FieldService_Invoices(BETA_V2)

FieldService_PermitTrackingNEW

FieldService_ServiceCalls

FieldService_WorkOrderList(BETA)

FieldService_WorkOrderList(Huper Lead)

FieldService_WorkOrderList(Huper Sources)

FieldService_WorkOrderList(HuperContact)

Phone Leads

Any updates? I really want to get these pages imported to my new account.

Hi thesolarguys,

I’ve opened and raised a ticket with our development team to investigate. I’m unsure what kind of work will be involved with this, but it may take some time to complete. I’ll keep you posted on any updates via this thread, but unfortunately, I can’t provide you with an ETA.

-Audisho

Any updates? I really want to copy several pages to my new account so I don't have to waste days recreating them on a new account.

Hi thesolarguys,

I did originally raise this ticket, but it must have been taken down due to some higher priority issues at the time. I’ll re-raise the ticket and see if I can get you an update shortly. Sorry about the wait and thanks for your patience.

Edit: Actually, this may work now. Try copying one of the screens again and let me know the result. If it's still an issue, I'll re-raise the ticket as I mentioned above.

--Audisho

Hi thesolarguys,

Any update on this? Were you able to copy these screens?

--Audisho

I'm still getting the following message...

"You have not imported the 'QXpress Online' app from the Method App Library (under My Account), which is the app this screen is based on. You must first import the 'QXpress Online' app before you are able to import this screen."

Hi thesolarguys,

Sorry to hear that this is still an issue. I’ll re-raise the ticket so that we can get this resolved.

--Audisho

Hi thesolarguys,

Sorry that this took so long to be addressed. Our development team has fixed the preferences on these screens so you should be good to go now. Please post back if you still have any concerns regarding this.

Thanks,

--Audisho