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Getting error message when saving screen customizations

Last post 10-22-2015 4:04 PM by Method_Audisho. 8 replies.
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  • 06-26-2015 9:56 AM

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Getting error message when saving screen customizations

    Since yesterday's release was pushed out, I keep getting error message whenever I close the screen designer. It seems to save the changes though. I've tried clearing my cache.

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 06-26-2015 10:03 AM In reply to

    Re: Getting error message when saving screen customizations

    Hi Mahlon,

    Can you provide me with your browser and device information?

    - Browser and version

    - OS and version

    Thanks,

    Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 06-26-2015 10:14 AM In reply to

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Re: Getting error message when saving screen customizations

    WIN 8.1 Tried Chrome and Firefox

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 06-26-2015 10:54 AM In reply to

    Re: Getting error message when saving screen customizations

    Hi Mahlon,

    Make sure that your browsers are up-to-date. I received some errors using Firefox on Windows, but clearing the cookies and cached files seemed to resolve it. I can’t replicate the issue you’re describing on Chrome for Mac, Chrome for Windows or Firefox for Windows. All are up-to-date.

    Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 07-02-2015 6:59 AM In reply to

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Re: Getting error message when saving screen customizations

    I still keep getting these. Tried all that you mentioned

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 07-02-2015 8:49 AM In reply to

    Re: Getting error message when saving screen customizations

    Hi Mahlon,

    I’ve created a ticket for our development team to investigate. Hopefully they can provide further insight into the error. I’ll keep you posted with any updates via this thread.

    Sorry for the inconvenience.

    Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 10-22-2015 3:40 PM In reply to

    Re: Getting error message when saving screen customizations

    Hey Mahlon,

    Can you tell me if this is still an issue? If it is, I’ll see if I can get it looked at shortly.

    --Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 10-22-2015 3:50 PM In reply to

    • mahlonf
    • Top 10 Contributor
    • Joined on 09-28-2012
    • Stevens, PA
    • Posts 879

    Re: Getting error message when saving screen customizations

    Answer

    This doesn't seem to be an issue anymore

    Mahlon L Fisher
    Computer Bookkeeping Solutions
    www.combooksolutions.com
  • 10-22-2015 4:04 PM In reply to

    Re: Getting error message when saving screen customizations

    Hi Mahlon,

    Thanks for following up. I’ve closed the ticket.

    --Audisho

    Audisho Sada
    Product Manager
    Method:CRM
    a.sada@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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