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[Fixed] You may be experiencing issues with the Import/Export tool and/or API

Last post 08-12-2015 4:49 PM by Method_Jonathan. 1 replies.
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  • 08-06-2015 2:26 PM

    [Fixed] You may be experiencing issues with the Import/Export tool and/or API

    Locked Reply Contact

    Where Method’s error messages normally explain errors that have occurred while importing or calling API endpoints, you may be receiving the following generic message:

    The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize > Users, editing the User, and ensuring that there is a check in the 'Is Allowed to Connect via MethodAPI' checkbox.

    Our team is aware of the situation and we thank you for your patience as we work on a solution.


  • 08-12-2015 4:49 PM In reply to

    Re: You may be experiencing issues with the Import/Export tool and/or API

    A hotfix has been deployed to correct issues related to importing and API endpoints.  

    Users should now receive proper messaging within the Import/Export tool as well as from our API endpoints.

    Cheers

    Jon

    Jonathan Gamble
    Product Manager
    Method Integration Inc.
    Local and overseas: 416.847.0400
    Toll Free: 1.888.925.6238
    Fax: 416.640.6027
    E-mail: j.gamble@method.me
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