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Wrong subtotal - positions counted multiple times

Last post 08-12-2015 3:46 PM by Method_Morty. 1 replies.
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  • 08-12-2015 12:42 PM

    • cdvin
    • Top 500 Contributor
    • Joined on 06-09-2015
    • Posts 7

    Wrong subtotal - positions counted multiple times

    Hi,

    we have the problem that several of our invoices display a wrong subtotal in the (default Method) invoice screen. As an example:

    - 3 positions in the invoice

    - totaling $99.99

    - Subtotal shows up as $259.97, basically triple-counting the first position

    If I look at the subtotal field using a customized screen, the correct value shows up, $99.99.

    In a custom screen, the subtotal also appears to have the same value. I think I had a different subtotal for one invoice, but I am still veryfying what the difference was.

    Any idea what that is?

    I figured out which invoices have that problem, so where the Subotal of the invoice is not the sum of the TlotalAmounts of the line items of those invoices. Can I make Method recalculate those somehow?

    All this came up because the invoices wouldn't sync to Quickbooks. If I refetch them from QB, I get extra line items (those were not in Quickbooks), and the subtotal matches. After deleting those items, the inovice is exactly like it has always been in Quickbooks.

  • 08-12-2015 3:46 PM In reply to

    Re: Wrong subtotal - positions counted multiple times

    Hey cdvin,

    This one will be a lot easier for both parties to troubleshoot over a screen share with one of our Support members.

    Please give us a call on the Method support line at 1.888.925.6238 x 2 and we'll be happy to take a look with you.

    - Mortaza

    Morty Barighzaai
    Customer Success Manager
    Method:CRM
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