Method Community

I've had two customers try to pay via PayPal the past few days with no success.  I thought maybe my API Signature fields had gotten deleted so went in and updated them.  That didn't work. I created a test invoice and, using the links in the e-mail went online to try to pay.  I get the following error message:

The Payment Did Not Process

ERROR reason for Error: Description of Error: Failure: Security Header is not valid

I've made no changes to Method or PayPal on my side.  I don't know why I have a problem.  Please advise.

Tami

drvinylofcentralnmllc

Hi Tami,

It sounds like you are using our stock Method portal & payment gateways to process payments from users.  If this is the case, I will move this post over to our General Q&A forum where our support team will jump into the conversation.  

I have a few questions to get us started -  

1) Are you using Method:Classic?

2) Have you setup a PayPal Credit Card as the payment gateway?

3) Are you using the stock Method portal to process payments from users?  

I apologize for misdirecting.  Thank you for your assistance.

1) Are you using Method:Classic? YES

2) Have you setup a PayPal Credit Card as the payment gateway? No. Using PayPal Account - It's been working for me since I set it up in 2014.

3) Are you using the stock Method portal to process payments from users?  Yes

Thanks for the responses Tami!

With the above questions answered, I can confirm that this question belongs in our General Q&A forum.  I'll go ahead and move this thread over there now, and a member of our Support Team will continue to look at your issue.  The API sub forum is geared towards questions/concerns with the Method's API which developers use to integrate with our platform :)  

Cheers

Jon

Thank you.  Had another customer call this morning trying to pay an invoice using PayPal and unable to.  I've done everything I know how to do to attempt to correct the problem (re-inputting all information and resaving payment type), but it doesn't seem to correct the problem.

Tami

Hey Tami,

Just to start from the beginning have you already added PayPal as a Payment Gateway type under Customize > My Account > Payment Gateways:

Let me know and we look further from there.

-- Mortaza

Yes.  I am using PayPal Account.

Hey Tami,

As this will have sensitive information, we'll take it off the Forums - I have created a Support case for you. As soon as a member from Support is available they will reach out and troubleshoot the error over a screen share.

I have noted down all the information you have given us here and updated the case notes with that information.

-- Mortaza

What do I have to do to get an update on this case?  The case # is 15667.  The gentelmen that is handling the case has not responded to any of my inquiries, neither has my account manager.  Can someone please help?

Tami

Hey Tami,

I have taken a look at your case, by the way it's (#15567) a Support member has contacted you and has opened a ticket with our development team to take a look. He is waiting to hear back from our development team to give you another call with an update. 

I'll also keep can eye on the ticket for any updates from our development team and I'll update this thread with that information.

-- Mortaza

Thank you.  My biggest complaint is it has been more than two weeks since this ticket was opened and I have customers waiting to pay me.  Second biggest complaint is even after I've sent inquires as to the status of this ticket, no one has bothered to respond to me with an update.  Thank you for watching this ticket and I hope that I will be hearing from someone from your team soon with a resolution.  

Tami

Please provide an updated on this issue.  i now have three customers waiting to pay invoices, but are unable because this link is broken.

Thank you.

Tami