I have a employee that is having issues typing the ! and the upper case letter to log in.
Is there anyway we can relax these requirements setting?
Using strong passwords lowers overall risk of a security breach. Guidelines for choosing good passwords are designed to make passwords less easily discovered.
Is your employee maybe logging in from a mobile that is having trouble with using certain symbols/uppercases?
My suggestion would be, advise him to use a different symbol for example: , or ; and limit him to use only 1 upper case letter.