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Regeneration of Screens

Last post 11-20-2015 11:12 AM by jsautel. 2 replies.
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  • 11-10-2015 8:57 AM

    Regeneration of Screens

    Has the fix to this issue been moved to all of your live servers? We are STILL having this issue


  • 11-12-2015 10:10 AM In reply to

    Re: Regeneration of Screens

    Hi There,

    Firstly I wanted to offer my apologies for the inconvenience youve been experiencing due to this Issue. I understand this has been an issue for some time for you.

    As for the status of the fix, Its proving a difficult beast to tackle. A number of fixes have been applied and tested and verified working, but it seems there is always a handful of fringe cases which are still experiencing the screen regeneration Issue. As of right now, we are still actively working on a solution for all users and will keep you posted with any updates.



    Ben Hargreaves
    Senior Support Specialist
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
  • 11-20-2015 11:12 AM In reply to

    Re: Regeneration of Screens

    Any more status on this? Still seems to be happening. Also old screens are being replaced by newer screens. I have an example that I can show you. Not sure why this is happening, but is causing problems.

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