Method Community

 

Possible Platform Issue - Link in grid not working possibly caused by JS errors

Last post 11-23-2015 3:40 PM by Method_Ben. 1 replies.
Page 1 of 1 (2 items)
Sort Posts: Previous Next
  • 11-20-2015 9:08 PM

    Possible Platform Issue - Link in grid not working possibly caused by JS errors

    I have a screen with a number of grids - each grid contains a link which when clicked, triggers an action set. Everything was working last night but now when I click the links, nothing happens. I brought up the JS console and it appears that a function tied to the action of clicking a link within my grids causes a JS error - ```Uncaught SyntaxError: Unexpected token ILLEGAL```. See below screen shot (Chrome Version 46.0.2490.71 ).  

    Additionally, when I publish the screen and get the front end prompt to refresh my screen, I am not able to and get an error in the console reading: ``` Uncaught TypeError: Cannot read property 'parentNode' of null ```.

     I have tried on different browsers (including hard refreshes and logging in and out from different accounts), mac and windows, on my computer and remote computers, and in all scenarios get the same error. I have not noticed errors on other screens... so think it is limited to this one screen. Additionally, I have created new links in existing grids and entire new grids with no luck.



  • 11-23-2015 3:40 PM In reply to

    Re: Possible Platform Issue - Link in grid not working possibly caused by JS errors

    Hi Clayton,

    Im currently in process of regenerating the screens in your account to see if we cant get your screen working again. You dont need to be logged out or anything as it all runs in the back end.

    We might need to take this one offline. Im going to Email you directly so we can work on this one further.

    Thanks Clayton!

    Regards,

    Ben

    Ben Hargreaves
    Senior Support Specialist
    Method:CRM
    b.hargreaves@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
Page 1 of 1 (2 items)