Method Community

Hi

I have added a new customer to my system called DP Leisure GB Ltd

I added them with the Customer Name, Company Name and Contact fields all set to DP Leisure GB Ltd.

However, I noted that the Contact field had been changed to DP Leisu GB Ltd

Thinking it was my clumsy thumbs, I deleted and re-added but again the Contact was changed to DP Leisu GB Ltd

Does anyone understand what is happening here?  It's been a week since this happened and I am questioning my own sanity but I'm pretty sure I didn't make a mistake twice!

Thanks
Rick 

Hello Rick,

It looks like you are trying to add Leisure in the MiddleName fields and it only supports 5 characters. So, if you go over 5 characters it truncates the rest. My suggestion here would be to use FirstName and LastName field as they allow upto 25 characters each.

I hope that helps!

-Inder

Hi Inder

I've not populated any of the name fields on the Customer (Customer not contact!), just Customer Name, Company Name and Contact as stated.  Is this a case of Method interpretting the data I've entered. The name (forename/middlename/surname) fields are empty in both Method and QB.

Cheers
Rick 

Hello Rick,

It's hard to say over the forums that what might me wrong and why it is behaving like this. I am going to create a support case for you and one of our team member will be in touch with you shortly.

For your reference the case# 18740

-Inder