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API Is Down

Last post 02-18-2016 2:11 PM by Method_Jonathan. 1 replies.
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  • 02-18-2016 11:25 AM

    API Is Down

    Reply Contact

    Guys, your API is down. No one answers the phone. No one answers the live chat.

    What now?

    <string xmlns="http://tempuri.org/">

    <?xml version="1.0" encoding="windows-1252" ?><MethodAPI response = "Failure. The API could not validate your log in. Please make sure you have entered the correct Company Account, User and Password, and that each are spelt correctly. Also, ensure that this User has been configured for Method API access by going to Customize > Users, editing the User, and ensuring that there is a check in the 'Is Allowed to Connect via MethodAPI' checkbox." ></MethodAPI>

    </string>

    We have 6 different users that stopped working at the AM - all different company files using different account logins with one main email address.

    It would be helpful to know when you are issuing updates to your API so your users can plan in advance. Now what?

  • 02-18-2016 2:11 PM In reply to

    Re: API Is Down

    Reply Contact

    Hi Nick, 

    I apologize for the down time earlier today.  We experienced an issue with user authentication - Users who sign into Method using their username insetad of their email address were not able to authenticate correctly.  

    This problem has now been resolved. 

    Be sure to follow @MethodCRM on twitter to stay up to date on everything Method.

    Jonathan Gamble
    Product Manager
    Method Integration Inc.
    Local and overseas: 416.847.0400
    Toll Free: 1.888.925.6238
    Fax: 416.640.6027
    E-mail: j.gamble@method.me
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