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Guest access

Last post 05-30-2016 12:14 PM by Method_Ben. 1 replies.
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  • 05-27-2016 10:34 AM

    • Gpeak
    • Top 500 Contributor
    • Joined on 12-22-2015
    • Posts 13

    Guest access

    I'm trying to test guest access to setup online invoice payment.  I created a test customer with a test invoice, and added an email address.  I shared the link with that test customer, and was able to follow it up get into Method.  

    Method prompted me to create a guest account, with a password.  Once I did that, I get the following message:

         No Accounts Found

        We could not find any accounts associated with these credentials.

    Is there a security step that I missed to allow clients access?

    Thank you!

  • 05-30-2016 12:14 PM In reply to

    Re: Guest access

    Hi Gspeak,

    This is actually a bug on our end at the moment we are working to fix, and may take a little explanation here.

    Basically what is happening, is that when you set up a Customer as a 'Guest', they are prompted to set up a Method ID (the same type of ID you yourself would use to log into your account) What differentiates a guest Method ID from a regular one, is that a guest typically doesnt have access to the Full account, just the guest page, which is accessed by a specific link.

    So when you reset a password for a Guest (which is the same process as resetting a password for a regular account), the page redirect takes you back to the regular signin page, rather than the Guest Page redirect login.

    in the meantime, if you were to share the link again, or revist the shared link, you should be able to log into the guest page without issue.

    Thanks Gspeak.


    Ben Hargreaves
    Senior Support Specialist
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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