Method Community

Hi,

I have been seeing this issues but no time to face it till now. The problem is, "maybe" after a full synchronization, I can see lots of conflict about "Delete from Desktop" about ReceivedPayment. (as attached image.)

http://imgur.com/a/Kz2zt

However, we never did that, and those conflict will disappear later (not sure when, maybe in next full sync.) Any idea/explanation? Thanks.

Alex

Hi Alex,

Its likely these 'ReceivePayments' transactions are falling outside of the Transaction History date - and are getting archived within Method.

On your Sync Preferences Page (under QuickBooks tab > Synchronize > Transaction History) - You can set how far back Method will remember 'closed' transctions. When a record falls outside this date it gets archived within your Method Database (it will still show up in QuickBooks as usual). A side affect of this is that the Record will usually show up as a conflict the first time a pass is made over the archived record, and typically a second or third pass will clear these up.

Thanks Alex.

-Ben

Hi,

For those side-effect items, if we follow the suggestion to delete it from Method, will the item be deleted from QBs as well?

--

Hi Alex,

If you press the 'Delete all' option - Yes, all of these records will be removed from QuickBooks also. If they are infact just being archived, I would recommend you just use the 'Clear' option - and wait for the next full sync to run. At which point they should dissapear.

Thanks Alex.

-Ben