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Method Community » Method:Classic » Method:Classic General Q&A » Error message "The record you are trying to load does not exist, or you do not have permission to view it."

Error message "The record you are trying to load does not exist, or you do not have permission to view it."

Last post 11-17-2016 11:58 AM by alexhuang. 2 replies.
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  • 11-16-2016 7:41 PM

    Error message "The record you are trying to load does not exist, or you do not have permission to view it."

    Reply Contact

    Hi,

    recently, the system pop up this erro rmessage (randomly)

    http://imgur.com/a/7gb6G

    I found some old forum message saying that the records may be conflict, but that is not my case. Is there any way to debug this case and know which instruction cause this error?

    --

    Chief Architect
    Yi Systems, Inc.
    alexhuang@yisystems.com
    www.yisystems.com blogs.yisystems.com
    Software.Web.Cloud.IT

  • 11-17-2016 9:51 AM In reply to

    Re: Error message "The record you are trying to load does not exist, or you do not have permission to view it."

    Reply Contact

    Hi Alex,

    The Error and screenshot you sent are usually indicitive of a record being Archived. There are a few reasons this can happen (like syncing with separate QuickBooks files - typically accompanied by conflicts as you mentioned), but its probably best we investigate this one offline together.

    Can you shoot me an email at Success@method.me with the Customer and RecordID(if you have it) and I can take a look.


    Thanks Alex!


    -Ben

    Ben Hargreaves
    Senior Support Specialist
    Method:CRM
    b.hargreaves@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027

  • 11-17-2016 11:58 AM In reply to

    Re: Error message "The record you are trying to load does not exist, or you do not have permission to view it."

    Reply Contact

    Ben,

    Thanks for information, I'll add some logics and see if I can get those record. 

    --

    Chief Architect
    Yi Systems, Inc.
    alexhuang@yisystems.com
    www.yisystems.com blogs.yisystems.com
    Software.Web.Cloud.IT
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