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Quick Books Synchronization Issue

Last post 09-27-2010 9:16 AM by Anonymous. 1 replies.
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  • 09-24-2010 10:44 AM

    • ian
    • Top 100 Contributor
    • Joined on 07-13-2010
    • Posts 48

    Quick Books Synchronization Issue

    Recently I got a big problem with Customer list and Vendor list, sometimes after synchronization, it will have a duplicate customer appear in method customer list and vendor list. It did not show in Quick Books but in Method. I check the conflict information in Method. it shows below

    There was an issue with the sync. Try doing a File > Utilities > Verifiy and Rebuild in QuickBooks, and trying again. Also, make sure QuickBooks has all updates installed. If this persists, contact technical support.
    Now for the technical stuff! QuickBooks SDK response was: The query request has not been fully completed. There was a required element ("80000173-0") that could not be found in QuickBooks.
    The request was: <?xml version="1.0" ?> <?qbxml version="8.0"?> <QBXML> <QBXMLMsgsRq onError = "stopOnError"> <EntityQueryRq requestID = "0"> <ListID>80000173-0</ListID> <IncludeRetElement>ListID</IncludeRetElement> <IncludeRetElement>Name</IncludeRetElement> <IncludeRetElement>FullName</IncludeRetElement> <IncludeRetElement>Balance</IncludeRetElement> <IncludeRetElement>TimeModified</IncludeRetElement> </EntityQueryRq> </QBXMLMsgsRq> </QBXML>
    The response was: <?xml version="1.0" ?> <QBXML> <QBXMLMsgsRs> <EntityQueryRs requestID="0" statusCode="500" statusSeverity="Warn" statusMessage="The query request has not been fully completed. There was a required element ("80000173-0") that could not be found in QuickBooks." /> </QBXMLMsgsRs> </QBXML>.

    I tried verify and rebuild data, it did not work, the duplicate customer or vendor information keep come back to method, it is really annoying, Thanks for advice in advance.

  • 09-27-2010 9:16 AM In reply to

    Re: Quick Books Synchronization Issue

     Hello Ian,

    Based on the error message it appears as though the SDK cannot find a required element in QuickBooks. When you ran the Verify and Rebuild in QuickBooks was it successful? 

    Have you tried uninstalling Method (to properly remove method: http://www.methodintegration.com/cs/forums/p/90/223.aspx#223) completely and reinstalling it? Since this is sync related, kindly contact your Business Consultant to further troubleshoot.

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