Hi Mike,
The reason why this is most likely happening is because by default clicking "Go To" will try to bring up the Invoices screen under Customer Center > Invoices. Since I do not see the Customer Center tab in the video I am assuming the current Role does not have access to the Customer Center tab therefore bringing up a blank screen. To resolve this you will need to edit the actions on the "Go To" link to point to the RH Customers > Invoices screen.
Hope this helps.
Michael.
Michael Melo
Product Manager
Method Integration Inc.
Website: http://www.method.me
LinkedIn: http://www.linkedin.com/in/MichaelMelo