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Sync Problem

Last post 09-05-2017 9:23 AM by Method_Ben. 2 replies.
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  • 08-31-2017 12:33 AM

    Sync Problem

    Reply Contact

    Our Sales Receipts haven't sync'ed over to Method since August 11th. We are getting an error message in the sync engine that says (Error: QuickBooks found an error when parsing the provided XML text stream.) Not sure if this is related or what inforamtion you need to figure this out. Thanks

  • 09-05-2017 7:40 AM In reply to

    Re: Sync Problem

    Reply Contact

    How do I get help with this issue?

  • 09-05-2017 9:23 AM In reply to

    Re: Sync Problem

    Reply Contact

    Hi Thesolarguys,

    This is a difficult one to diagnose over the forum without being able to see your QuickBooks and sync engine at the same time - Its Probably best we connect via a screenshare so we can take a look.

    I've created a support case for you - Case 26516 - Someone will be reaching out As soon as possible


    Thanks thesolarguys

    -Ben

    Ben Hargreaves
    Senior Support Specialist
    Method:CRM
    b.hargreaves@method.me
    Toll Free: 1.888.925.6238
    Local & Overseas: 416.847.0400
    Fax: 416.640.6027
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