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Method Report Designer failed to connect to database

Last post 06-27-2019 10:22 AM by Laks_Method. 1 replies.
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  • 06-27-2019 10:07 AM

    Method Report Designer failed to connect to database

    Reply Contact

    Hi,

    This morning, my clients experience error that cannot load report correctly. The error is like 

    Error^Action Sequence Order:174^"Message":"ERROR: There was an unspecified error loading the report. Please check your Generate Report action to ensure all filters are setup properly, and that the report loads correctly in the report designer."

    I've checked the codes, nothing been changed. Try to login to report designer, The error message is "cannot connect to the database."

    Anything wrong in the method system to load the report? Please help, we need it to create invoice.

    --

    Chief Architect
    Yi Systems, Inc.
    alexhuang@yisystems.com
    www.yisystems.com blogs.yisystems.com
    Software.Web.Cloud.IT

  • 06-27-2019 10:22 AM In reply to

    Re: Method Report Designer failed to connect to database

    Reply Contact

    Hello Alexhuang,

    Thanks for reaching out. We encountered an issue with one of our deployments that we did this morning. The issue has since been fixed and you should be able to generate reports. Please try now.

    Email support@method.me with the Account Names if the issue still persists.

    Laks Sahayaprasath
    Product Manager
    Method CRM
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