Method Community

 Hi, 

I am just getting started and when I try to save a new work order in the field services module I get the following error:

Please make sure an input control for 'ActivityTypeRef' is on the screen and a value is entered.
Additional Information
Action Sequence Order:5

Please advise,

Thanks,

John

Hey John, Welcome to Method!

Yesterday we had some updates going out on the site with the field services tab, However, the updates are complete and I've gone ahead and tested this on my end and it seems to work fine now. Please let us know if you are having any further problems.

Hi Ryan,

Could there be other reasons for this?  I am experiencing it now, however I am new and it may be user error on my part.

Thanks much!

Dennis B.

Hey Dennis,

I've gone back and looked over this issue again. Still I am not able to produce this error, did you fill in the whole screen?

Usually this error means there is a required field that’s missing. Double check that you have filled in all the fields and then try and save.

If you get an error, copy and past it into the forum. Also what button are you selecting when you get this error.

Save, Save and New, Save and Close???

Once we get some more information ill be able to let you know if it's a user related issue.

 I am experiencing the same problem... I have entered data into all the fields and still get the error 'ActivityTypeRef' when I try to save. 

Furthermore when I try to add a job item I get an error 'please save the screen before adding any line items'.

When I click any of the save buttons I get the 'ActivityTypeRef' error message.

Hey Stephanie,

 Have you made any changes to this page? When I use the screen it works fine. The message about saving the screen before adding a line item is normal. A Work Order is an Activity, and you must save the Activity before you can add line items to it. By clicking Save you should eliminate this, this screen works like this by design and it is not a bug.

Stephanie : What else is the message reading, it should say more than that. Try clicking refresh on the page if you get this message, if it happens again post the complete error message and we will work on finding out what is causing it.

I believe I have a problem similar to this one. Mine is not in the Field Services module, however, I am receiving this message when I try and update an activity for an opportunity:

Please make sure an input control for 'Name' is on the screen and a value is entered.

Additional Information

Action Sequence Order:9

All required fields on the screen have info in them. I am new to the customization on this program. In creating a new opportunity screen I changed some fields in the opportunity table. I don't believe I changed any others but may be forgetting some. I changed the Tab to point back to the original opportunity screen, however, the error is still there which leads me to believe its an error from a table (sorry if that is an obvious assumption). It seems to give this error when Save Opportunity or Save Opportunity, Activity, & New Activity are pressed. Maybe I need to have a list of the original tables and required fields as they were.

Any ideas on where to check for this? 

mrjonboy-

Are you using Method for QuickBooks online or Method for QuickBooks desktop?

-Michael

We use QB Online.

mrjonboy-

Thanks for the info. A ticket has been created for this I will update this forum post once it is resolved.

-Michael

mrjonboy-

This issue should now be resolved.

-Michael

Thank you, Michael.

Was this something that I could have avoided in my customization endevors since I am the main customization guru (term used extremely loose) in our company? Only asking to avoid the situation if possible in the future as more customization will be done. 

Thanks again,

mrjonboy-

This was an issue on our end and there was nothing you could do on your end to resolve it. It wasn't customization related.

-Michael