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Email Integration

Last post 09-16-2009 11:42 AM by Michele. 16 replies.
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  • 09-08-2009 12:40 PM In reply to

    Re: Email Integration

    Reply Contact

     Hi Michele,

    After further investigation and research in Microsoft's knowledge base, we found that in some situations a service pack needs to be installed on computers with Outlook 2003, it seems to be a common issue. Try this and let me know if it works:

    1. Download http://www.methodintegration.com/documentation/office2003_supportfiles.zip
    2. Unzip the contents of office2003_supportfiles.zip to a temp folder.
    3. Run extensibilityMSM.msi.
    4. Run lockbackRegKey.msi.
    5. Run office2003-kb907417sfxcab-ENU.exe
    6. Uninstall the Method Outlook add in.
    7. Close Outlook.
    8. Reinstall the Method Outlook add in
    9. Reopen Outlook.

     

     

     

  • 09-16-2009 11:42 AM In reply to

    Re: Email Integration

    Reply Contact

     Amanda

    Thank you this did work and the Outlook integration is working on my laptop.

    Michele

     
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