We are using the activity table to send out automatic notification emails when the Due Date is past. I put in our email credentials in the "My Account" tab link. After clicking the "Save and Send Test Email" I received a succesful email:
Email
Settings Test Successful!
This email has been sent to test the settings you entered for your
XXXXX email server. No action is required by you - this email
concludes the test.
|
Regards,
The Method Team
So, then I created a test activity to test whether or not the emails will work in the real world, and I received an error notification:
Email
Send Failure Alert
The following email failed to send:
| Failed Reason |
The operation has timed out. |
| Company Account |
XXXX |
| Server Address |
XXXX |
| Server User |
XXXX |
| Use SSL? |
True |
| Port |
|
| From Name |
XXXX Administrator |
| From Address |
XXXX |
To
|
XXXX
|
| CC |
|
| BCC |
|
Subject
|
Test Subject |
| Body |
Test Body |
Tips:
- If some emails are working and some are not working, chances are you are
using a bad email address. Ensure the sender email address is permitted to send
through this email server, and that the 'To' email address is valid.
- If you are sending email with SSL, try going to Customize > My Account
> Default Email Preferences and changing the port to 587. If that doesn't
work, try 465. Most SSL servers support one or the other.
- If you are sending email with SSL, make sure your email server truly
supports it. Try going to Customize > My Account > Default Email
Preferences and changing the SSL on and off to see what is permitted.
|