Method Community

Greetings,

Property management co that has 4 properties. I have one customer as the office then i have 4 customers that are the job sites

For the job site customers i check the box and choose the office customer or main customer.  Been doing it this way for years.

Its not saving. Is this working on your end?

Tried this on Dec and Nov versions

Thanks, John M

UPDATE: got it work but i have to go into quickbooks and check the sub customer field.

Hi John,

So when you're creating a job site in Method it doesn't work? You have to manually go into QBO and enable the sub customer option? I am unable to replicate this issue. Created a sub customer in Method and performed a Full Sync, went to QBO and it shows correctly as a sub customer.

- Ashur

I did what you did and I cant do a full sync it says aborted 

A Sync failed with Intuit Anywhere. An unknown error has occurred. Here's the response from Intuit that only geeks will understand: GetBaseURIFromUserRequest: Error: OAuth service is temporarily unavailable. xoauth_service_unavailable(detail One or more dependent services was down. )

Full sync is working now. 

I did what you did and it is still not working.When  you click the save/back button you can see the check mark going away before the screen changes.

My account is open if you need to get in

Please Email me your company account name.

We're going to have to start a screen sharing session tomorrow. I'll reach out to you around 1:00pm EST, if you won't be available then please send me another email advising when you would be available, along with your contact number.

- Ashur

Received clarification from our dev team. This is not an issue with Method, but a limitation with the QuickBooks API. You can create a customer and make it a sub customer during the creation process but once it's saved, the sub customer information cannot be added/changed/removed in Method. This limitation does not exist with the QuickBooks Desktop SDK however. Hope this clarifies things for you.

- Ashur