HI, I'm a newbie. Trying to utilize the email templates feature so I can insert (via mail merge) contact info into a "hi, thanks for talking to me recently, here's a sample of our products...etc." type email. This would be an paper printed letter I would include within the sample box I sent to the client.
Once I have an email template created, is there an easy way to do this? Or what would the workflow/process be? If there is a more direct way to do this than using email templates (mail merge inserted into a template), do let me know. I'm used to SFDC, so METHOD is a relief :)
Best,
V